Retail Store Manager

Michaels Stores; Hadley (MA); On-site; USD 60,700 - 81,000; Full time

Job summary

Michaels Stores in Hadley, MA is seeking a Store Manager to oversee daily operations and ensure compliance with company standards. This role requires leading a diverse team, delivering on sales objectives, and maintaining high customer service standards. Candidates should have over 5 years of retail experience and more than 2 years in management. The position offers a total base pay range of $60,700 - $81,000 annually, with opportunities for career advancement and team development.

Qualifications

• 5+ years of retail experience with specialized knowledge.
• 2+ years of experience supervising a diverse team.

Responsibilities

• Lead and manage store operations adhering to SOPs.
• Deliver sales plan and manage team KPIs.
• Interact with customers positively and serve as the role model.
• Maintain operational understanding of store departments.

Skills

Retail management

Inventory management

Customer service excellence

Team leadership

Merchandising

Job description

Store - HADLEY, MA

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals.
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self‑development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain operational understanding of all store departments; cross‑train, and ensure all Managers are cross‑trained in Custom Framing selling and production

Minimum Experience

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range For This Position
$60,700.00 - $81,000.00

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).