Retail Store Manager

Music & Arts; Ellicott City (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Gig leave

Medical insurance

Dental insurance

Vision insurance

401K with company match

Mental health support

Paid time off

Employee discount program

Tuition reimbursement

Job summary

Music & Arts is seeking a Retail Store Manager to oversee day-to-day sales and operations while delivering exceptional customer service. The role focuses on coaching the Sales team, managing payroll and inventory, merchandising, and staff development.

You will drive institutional sales and rental services, promote lesson programs, and ensure in-stock, well-displayed merchandise. The position emphasizes teamwork, strong customer focus, and adaptability across store duties.

Qualifications

• High School Diploma or Equivalent.
• 2 years of relevant work experience.
• Preferred: 3-5 years retail experience and musical interest.

Responsibilities

• Lead and coach Sales team to meet sales objectives.
• Monitor financial data, inventory, and store statistics.
• Ensure products are in stock and properly displayed.
• Oversee payroll, recruiting, hiring and training of store employees.
• Execute operational tasks for institutional sales and rental services for assigned accounts.
• Promote Music & Arts lesson programs and assist teachers.
• Provide outstanding customer service to every customer.
• Perform additional duties as assigned.

Skills

Sales coaching

Customer service

Team leadership

Payroll management

Inventory management

Education

High School Diploma or Equivalent

Job description

The Retail Store Manager is responsible for running day-to-day sales and operations while meeting excellent customer service standards.

Essential Functions (not all-inclusive):

• Manage Sales team by coaching, counseling, advice, support, motivation or any information needed in order to help and meet their sales objectives
• Stay current on financial data, inventory, and other statistics
• Be sure that all products in the store are available for purchase and displayed appropriately
• Oversee and manage payroll, recruiting, hiring and training of store employees
• Responsible for executing operational tasks related to institutional sales and rental services on a daily basis for all accounts assigned.
• Promote the Music & Arts lesson program and assist teachers
• Demonstrate outstanding customer service to each and every customer
• Additional duties as assigned

Why Music & Arts? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks for full time employees including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

Minimum Requirements:

• High School Diploma or Equivalent
• 2 years of relevant work experience

Preferred Requirements:

• 3-5 years retail experience
• Musical experience and interest

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobâÃÂàrelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [e-mail].