Retail Store Manager

Barnes & Noble College; Cookeville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Daily Pay access

Employee Discount

Paid sick time

Commuter Benefits

Job summary

Barnes & Noble College is looking for a Retail Store Manager for their Tennessee Tech University campus bookstore. This role involves managing daily store operations, driving sales, building relationships within the campus community, and leading a team to deliver exceptional customer service.

Qualified candidates should have supervisory experience in retail and a Bachelor's in Business Administration or a related field. The position offers various benefits including employee discounts and eligibility for a 401k plan.

Qualifications

• 5+ years’ supervisory experience in a retail setting preferred.
• Strong interpersonal skills to manage campus relationships and corporate initiatives.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Accountable for all aspects of the store including financial results and operations.
• Build and maintain positive relationships with the campus community.
• Drive sales and provide exceptional customer service.

Skills

Customer service

Leadership

Sales-driven

Problem-solving

Communication

Education

Bachelor's in Business Administration or relevant field

Job description

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview

We are seeking a customer‑focused, sales‑driven leader to work as a Retail Store Manager in our Tennessee Tech University campus bookstore. The Store Manager will lead the store in the daily operation of our retail store. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers and faculty, and deliver measurable results for the store and for your school. Driving sales, leadership, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Responsibilities

As a Store Manager you are the store’s leader and are accountable for all aspects of the store—financial results, operations, merchandising, talent acquisition, customer service, and campus relations. You will build and maintain positive relationships with the campus community and your Corporate Office partners to create the finest and most profitable bookstore for the school campus community we serve. You will be a people manager and have direct involvement with training, directing, and counseling our team to create customer experiences that enhance bookstore loyalty and deliver measurable results for the store and for your school. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food—everything a college student desires, their parents want, and our faculty needs. A Store Manager must be knowledgeable of and a resource for all departments, model exceptional customer service, drive sales, and be a skillful problem solver.

Expectations

• Execute developed business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.
• Strong delegation, follow up, and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.
• Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.
• Ability to identify creative solutions, learn independently, embrace change, and act as a change agent.
• Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Physical Demands

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Benefits

• Daily Pay earned wage access is available to all store employees, allowing you to get paid sooner.
• Employee Discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
• Commuter Benefits.

COVID‑19 Considerations

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 5+ years’ supervisory experience in a retail setting preferred or a graduate of the Best Seller Program.
• Bachelors in Business Administration or relevant field preferred.
• Leadership experience to direct and develop a workforce of managers and sales associates.
• Strong interpersonal, communication, and problem solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affimative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.