Retail Store Manager

Lindt & Sprüngli (USA) Inc.; Conway (NH); On-site; USD 39,000 - 40,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Store Manager in New Hampshire to lead a high‑volume retail team. You will drive sales, ensure premium customer service, and uphold brand standards in a fast‑paced environment.

Responsibilities include staff development, cash and store operations, scheduling, and achieving store KPIs. Evening and weekend availability is required to support a premium chocolate experience for customers.

Qualifications

• Proven sales and/or customer service background.
• Demonstrated success in a management role.
• Basic math computation skills.
• Strong communication skills with customers and team members.
• Prioritization and time management.
• Ability to take direction and delegate and execute through others.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales budgets and contribute to overall company targets.
• Provide superior customer service and maintain product knowledge to advise customers.
• Hire, train, and develop store staff with district guidance.
• Manage cash handling, POS procedures, and operations controls to ensure accuracy.

Skills

Sales

Customer service

Management

Communication

Time management

Delegation

Math skills

Education

High School Diploma

Associate degree preferred

Tools

POS system

Job description

Who We Are At Lindt, we are a global fast‑growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose: As a Store Manager at Lindt USA, you will be joining more than a company -- you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. Our retail teams play an integral part in delivering legendary service and premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again. The individual in this position is responsible for achieving and/or exceeding the store’s sales plan, while ensuring profitable store operations and performing all functions necessary to provide superior customer service.

Essential Job Functions & Duties:

Sales

• Ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company’s overall achievement.
• Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.
• Utilize suggestive selling techniques to upsell and cross-sell products.
• Maintain a deep understanding of our product offerings to effectively communicate product features and benefits
• Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.
• Ensure store meets all company standards and expectations for visual direction and brand presentation.

Customer Service

• Develop a comprehensive understanding of our chocolate products, including ingredients, flavor profiles, and production processes
• Assist customers in selecting the perfect chocolate products based on their preferences and needs
• Monitor and elevate customer or product issues to management in a timely and professional manner.

Staff Development

• Partner with District Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well‑trained staff.
• Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI’s and external sales opportunities.
• Build a talent pool to prepare for staffing gaps due to promotions, peak selling seasons and/or turnover.

Operational Controls

• Full P&L responsibility for the business.
• Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product
• Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety), payroll/labor management, store scheduling, and expense control
• Take initiative to re-stock shelves as needed, monitoring date codes and pricing
• Perform store maintenance & cleaning.
• Comply with all Quality Assurance policies & procedures

Qualifications & Requirements:

Experience:

• Prior retail experience, preferably in a specialty retail environment
• Minimum 2 years of management experience
• Prior experience with POS system

Skills & Knowledge:

• Proven sales and/or customer service background
• Demonstrated success in a management role
• Basic math computation skills
• Strong communication skills with customers and team members
• Prioritization and time management
• Ability to take direction and effectively delegate and execute through others

Education:

• High School Graduate or equivalent; Associate degree preferred

Other Requirements:

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation:

• $28 - $29 Competitive bonus program – monthly bonus payout based on store performance and annual bonus payout based on company financial performance

Applicants for this position must be currently authorized to work in the United States on a full‑time basis. The company will not sponsor applicants for this position for work visas. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job‑related skills, knowledge, and experience as well as market conditions. A bonus and/or long‑term incentive may be included as part of this compensation package. Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long‑established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.