Retail Store Manager

Duluth Trading Company; Ankeny (IA); On-site; USD 70,000 - 84,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision plans

401(k) Employer Match

Paid holidays

Paid Time Off

Daily pay available

Employee Discount

Job summary

Duluth Trading Company in Ankeny, IA is seeking a Retail Store Manager who will lead the team to deliver WOW! customer service while driving sales and maintaining store standards.

You will recruit and train staff, manage operations, oversee visual merchandising, and build a high-performing culture focused on results and an exceptional guest experience.

Qualifications

• Five years retail experience with a minimum of three years retail management experience.
• Demonstrates strong leadership and customer service.
• Ability to recruit, train, and lead a team to achieve goals.

Responsibilities

• Lead sales and profitability by meeting store budgets and goals.
• Provide exceptional customer service and maintain brand standards.
• Oversee staffing, training, and performance management.

Skills

Sales leadership

Customer service

Staff recruitment

Communication

Problem solving

Team collaboration

Flexible scheduling

Education

High school diploma or equivalent

Associate/Bachelor's preferred

Job description

Position Overview

A successful Retail Store Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details

What You'll Do:

• Sales and Goals Achievement:
  • Demonstrate leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals.
  • Understand the impact surrounding AOV, UPT, Conversion, Margin, and Email capture and level sets employee expectations to achieve positive results. Ensures effective execution of all sales productivity initiatives.
  • Direct and maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
  • Effectively set sales and promotions with proper signing and communication
  • Understand merchandise assortment and allocation and how it links to traffic and buying trends. Communicates shifts to District Manager or Inventory team.
• Customer Service:
  • Personally demonstrate a high level of customer service and engagement and set tone and expectations for the team.
  • Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Directs team to do the same.
  • Orchestrate optimum staffing levels and floor coverage to assist and engage the customer.
  • Ensure customer profile information is accurately recorded.
  • Ensure Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Human Resources/Leadership Skills:
  • Effectively recruit, hire, train, motivate, and lead employees.
  • Ensure all openings are filled on a timely basis.
  • Demonstrate professionalism, integrity, and company values when addressing employees.
  • Exhibit sound decision-making skills and performs with a minimum of supervision; is solution-based.
  • Provide clear and consistent feedback to employees on a regular basis. Coaches for performance.
  • Recognize next-level performance and develops a bench with a progression plan to support the needs of the company.
  • Ensure employee performance is accurately assessed and all Human Resource protocols and documentation are completed in a timely and efficient manner. Store and employee files are maintained according to all standards.
  • Adhere to all Company guidelines, policies, and programs and sets a positive example.
  • Identify problems and opportunities and discusses them with District Manager.
• Store Operations:
  • Control inventory and expenses.
  • Direct team in handling merchandise receipts and transfers quickly and accurately.
  • Direct team in the visual merchandising of the sales floor.
  • Understand, execute, and train all cash handling and reporting functions
  • Properly process all register functions and ensure they are correctly followed in the store.
  • Ensure store is secured; respond to any alarms as directed.
  • Ensure the safety of employees and customers. Communicate concerns to the District Manager or Human Resources.

What We're Looking For:

• High school diploma or equivalent. Associate’s or Bachelor’s degree with a focus in Business Administration and /or Merchandising preferred.
• Five years retail experience with a minimum of three years retail management experience.
• Highly organized and able to adapt in a growing and changing environment.
• Able to build teams, motivate, lead and influence others.
• Strong problem-solving skills and the ability to make good decisions. Able to persist through challenges.
• Goal-oriented and results-driven.
• Exemplifies the highest standards of integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Ability to work a flexible shift including evenings and weekends.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Environmental Factors:

• Must be able to stand or walk for up to eight hours a day.
• Frequent reaching and bending and twisting – below waist and above shoulders.
• Frequently required to use repetitive hand to finger motions and reach with hands and arms.
• Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
• Ability to climb ladders, reach and bend.
• Work in temperatures ranging from 50 - 80 degrees – especially in our stock room areas.
• Able to use common tools such as hammer, screw driver, and wrench for floor sets.
• Use of a computer up to 60 % of the time throughout the day.

Position Benefits and Perks

Our pursuit of a better way isn't just about our products— it's about our people too. That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Multiple Medical plan options
• Dental & Vision plans
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account including company contributions
• Company paid Life Insurance and AD&D
• Company paid Short-Term Disability
• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
• 401(k) Employer Match
• Parental Leave
• Paid holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
• Paid Time Off: take it as you need it policy for exempt employees
• Daily pay available
• 40% Employee Discount

Position Compensation Outline

Annual Base Salary Range: $70,313 to $84,375/Year

This position is eligible to participate in the company bonus program.

Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone is what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.