Retail Store Leader: People, Ops & Customer Experience

America's Thrift Stores; Opelika (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

America's Thrift Stores in Opelika, AL is seeking an Assistant Store Manager to oversee daily operations, lead and train the team, and ensure a positive shopping experience. You will report to the General Manager and drive performance in sales, inventory control, and community engagement.

The role emphasizes coaching, operational excellence, and adherence to company policies, with a focus on customer service and team development in a fast-paced retail environment.

Qualifications

• 3+ years of experience in a retail management, logistics, or operations role.
• Strong leadership and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office and familiarity with POS systems.
• Ability to multitask in a fast-paced environment.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
• Provide coaching, performance evaluations, and development plans to enhance team productivity and engagement.
• Foster a positive and inclusive work environment that promotes teamwork, motivation, and career growth.
• Lead by example in delivering outstanding customer service and training employees on best practices.
• Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
• Build strong relationships with customers and the local community to drive brand loyalty and repeat business.
• Support sales targets by optimizing merchandising strategies, creating an engaging shopping environment, and promoting upselling opportunities.
• Assist in overseeing daily store operations, including opening/closing procedures and maintaining a clean, organized, and visually appealing store.
• Manage inventory control, product quality, and loss prevention efforts to minimize shrinkage and optimize sales.
• Ensure accuracy in cash handling, deposits, and financial reporting. Enforce company policies, procedures, and safety regulations while conducting regular audits and compliance checks.
• Collaborate with HR and Asset Protection on investigations and corrective actions when necessary.
• Support donation processing by ensuring efficient intake, organization, and donor engagement.
• Work closely with management to enhance store performance through optimized donation flow and a positive donor and shopping environment.

Skills

Leadership

Team-building

Communication

Organizational skills

Problem-solving

MS Office

POS systems

Multitasking

Tools

POS Systems

MS Office

Job description

America's Thrift Stores in Opelika, AL is seeking an Assistant Store Manager to oversee daily operations, lead and train the team, and ensure a positive shopping experience. You will report to the General Manager and drive performance in sales, inventory control, and community engagement.

The role emphasizes coaching, operational excellence, and adherence to company policies, with a focus on customer service and team development in a fast-paced retail environment.