Retail Store Leader & Growth Advocate

Goodwill Central Oklahoma; Oklahoma City (OK); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Vision

Life

401k

RISE program

Job summary

Goodwill Central Oklahoma is seeking an experienced store leader to manage donated merchandise and drive sales in a central Oklahoma retail store. You will supervise assistants, shift leads, and store associates, ensuring customer service and budget controls align with program goals.

The role emphasizes hiring and training staff, maintaining store appearance, meeting sales targets, and adhering to safety policies. Starting pay listed and benefits support employee growth and community impact.

Qualifications

• High School degree or GED preferred.
• Associates Degree or completion of related retail management coursework preferred.
• 5 years of experience in a supervisory role of 20+ employees and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• 2 years in a retail setting preferred.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

Responsibilities

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Hire, train, evaluate, motivate, develop and supervise all store personnel to maintain and exceed the Agency's operational standards.
• Greet and assist donors/customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance, including cleanliness of sales floor and housekeeping to Agency standards.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise.
• Ensure quality of merchandise and proper pricing.
• Provide excellent customer service and train employees in customer/ contributor service skills.
• Accountable for daily reports, payroll and daily sales reports.
• Review and be familiar with safety policies and attend training.

Skills

Leadership

Retail management

Customer service

Communication

English language proficiency

Budgeting

Team building

Education

High School diploma or GED

Associates degree / retail mgmt coursework

Tools

Driver's license

Car insurance verification

Microsoft Office

Job description

With many jobs available across Central Oklahoma, you can find an employment opportunity right for you. Goodwill has jobs OKC, Edmond, Yukon, Edmond, Ada, Guthrie, Norman, Mustang, & surrounding area residents can be proud of. Join a team that wants to see you succeed!

Goodwill Central Oklahoma is seeking individuals to help grow our mission- We help people overcome challenges to employment. Working at Goodwill is more than a job. Joining our team is a chance to do good for yourself and the community. With our community’s donations and contract services we generate the money needed to support our programs which provide training and supportive services to individuals who seek greater independence.

We invite you to take the first step in making a difference by applying to a position with Goodwill.

JOB SUMMARY: To manage the operations of donated merchandise in accordance with established business practices for the success of a retail store by ensuring customer/contributor service, developing sales and controlling expenses.

Direct Reports: Assistant Store Manager, Shift Leaders, Store Associates

Starting pay: $60,777.60

• Medical
• Vision
• Life
• 401k
• *All employees are eligible for the RISE program at Goodwill. RISE helps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS:

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Hire, train, evaluate, motivate, develop and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Greet and assist donors/customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance, including cleanliness of sales floor and housekeeping to Agency standards.
• Perform all functions performed by store personnel.
• Conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the Agency.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise.
• Ensure quality of merchandise and proper pricing.
• Provide excellent customer service and train employees in customer/ contributor service skills.
• Accountable for daily reports, payroll and daily sales reports.
• Abide by the policies and procedures as set forth by management.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High School degree or GED, preferred.
• Associates Degree or completion of related retail management course work preferred.
• 5 years of experience in a supervisory role of 20 or more employees and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• 2 years in a retail setting preferred.
• Ability to transfer to any Goodwill of Central Oklahoma within the territory.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication, required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Live the Values
• Results Driven
• Customer Focus
• Communication
• Builds/Leads Teams

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Ability to adapt to growth and a changing environment within the Agency.
• Good math skills, reading skills and basic accounting knowledge.
• Good interpersonal skills: able to work well with a wide range of people.
• Good coaching skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Ability to complete and maintain:
  • CPR and First Aid certifications
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employee is required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT:

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays and blackout periods which may vary from week to week.
• Works 45 hours per week or more when required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Goodwill Central Oklahoma’s mission is to help people overcome challenges to unemployment.

Our Vision

Our vision is to help people reach their highest level of self-sufficiency – strengthening our communities.

Our Values

Every day we strive to live by our values of Respect, Integrity, Commitment, and Innovation.

Your career.
Our commitment.

At Goodwill, we believe everyone should have the opportunity to work, earn wages, and achieve their dreams. We have job opportunities with growth potential available across central Oklahoma, and we can help you find an opportunity that’s right for you.

What role is right for you?

Want to know what each role is like at a Goodwill Central Oklahoma store? Click here to watch a short video about each role.

What role is right for you?

Want to know what each role is like at a Goodwill Central Oklahoma store? Click here to watch a short video about each role.

Watch Video

Free Computer Access

We provide free access to computers and internet at our Employment Services Center , where our Employment Consultants can help you search Goodwill career openings online.

Free Computer Access

We provide free access to computers and internet at our Employment Services Center , where our Employment Consultants can help you search Goodwill career openings online.

Learn More

Application Assistance

If you need assistance during the application or hiring process, you can speak with an Employment Specialist by calling [phone] .

Application Assistance

If you need assistance during the application or hiring process, you can speak with an Employment Specialist by calling [phone] .

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Employee Resources

We’re committed to helping you achieve your goals, whether it’s earning a credential or degree, planning for your next career, polishing your interview skills, or getting your finances in order.

Employee Resources

We’re committed to helping you achieve your goals, whether it’s earning a credential or degree, planning for your next career, polishing your interview skills, or getting your finances in order.

Learn more

Goodwill is an E-Verify employer. We verify the identity and employment eligibility of hired employees with records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Equal Opportunity Employer – Goodwill does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability and genetic information (including family medical history).

Goodwill is a Drug Free Employer.

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