Retail Store Leader: Elevate Customer Experience

knitwellgroup; Monroe (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

knitwellgroup is seeking an Assistant Manager in Monroe, OH to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help drive omni-channel shopping excellence.

Qualifications include 1+ year in retail management, hospitality mindset, POS proficiency, and strong business acumen. This role reports to Store Manager and offers potential for advancement.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and able to operate a POS system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Tools

Point-of-sale system

Job description

knitwellgroup is seeking an Assistant Manager in Monroe, OH to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and help drive omni-channel shopping excellence.

Qualifications include 1+ year in retail management, hospitality mindset, POS proficiency, and strong business acumen. This role reports to Store Manager and offers potential for advancement.