Retail Store Lead: Inspire Teams & Elevate Client Experience

sephora.com; Pittsburgh (Allegheny County); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Training & development

Employee discounts

Mental health resources

Job summary

Sephora in Pittsburgh, PA, seeks an Assistant Store Manager to be the heartbeat of the store, guiding daily operations, coaching teams, and elevating the client experience. You’ll recruit, onboard, and develop talent, drive sales, and ensure exceptional service in a fast-paced retail environment.

Requirements include prior assistant management experience in high-volume settings, strong leadership, communication, and a passion for coaching and growth. On-site role with flexible scheduling.

Qualifications

• Experience as an retail assistant manager in fast-paced, high-volume environments.
• Proven ability to recruit, coach and develop teams.
• Strong focus on customer experience and driving sales.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

Skills

Retail Leadership

Team Coaching

Client Experience

Performance Feedback

Talent Recruitment

Job description

Sephora in Pittsburgh, PA, seeks an Assistant Store Manager to be the heartbeat of the store, guiding daily operations, coaching teams, and elevating the client experience. You’ll recruit, onboard, and develop talent, drive sales, and ensure exceptional service in a fast-paced retail environment.

Requirements include prior assistant management experience in high-volume settings, strong leadership, communication, and a passion for coaching and growth. On-site role with flexible scheduling.