Retail Store Lead: Customer Experience & Ops

Chico's; Center Valley (Lehigh County); On-site; USD 45,000 - 55,000; Full time

Job summary

Chico's is looking for an Assistant Store Manager in Center Valley, United States, to support the Store Manager in driving a customer and product-focused sales culture. Responsibilities include managing sales operations, ensuring compliance with policies, and developing a high-performance team. Candidates should possess a high school diploma and at least 2 years of retail management experience, along with strong communication and leadership skills. An ability to work flexible hours, including nights and weekends, is also required. A commitment to customer service excellence is essential.

Qualifications

• Excellent communication, verbal, and written skills.
• Proven customer service skills with a statistical track record in sales and leadership.
• Able to learn or adapt to technology provided by the company.

Responsibilities

• Support the Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and KPIs to determine business needs.
• Train and coach team members to improve selling skills.

Skills

Communication skills

Organizational skills

Customer service

Leadership qualities

Multi-tasking ability

Education

High School diploma or equivalent

2+ years of retail management experience

Job description

Chico's is looking for an Assistant Store Manager in Center Valley, United States, to support the Store Manager in driving a customer and product-focused sales culture. Responsibilities include managing sales operations, ensuring compliance with policies, and developing a high-performance team. Candidates should possess a high school diploma and at least 2 years of retail management experience, along with strong communication and leadership skills. An ability to work flexible hours, including nights and weekends, is also required. A commitment to customer service excellence is essential.