Retail - Store Environment / Service Associate

Michaels; Lebanon (Lebanon County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

Michaels Lebanon, PA is seeking a Retail Store Environment Team Member to maintain a clean, welcoming store and deliver friendly customer service. You will assist customers with shopping and support store operations, including checkout and loyalty program enrollments, in a fast-paced retail environment.

The role invites individuals with a positive attitude and reliability, willing to perform a variety of tasks from cleaning to stocking and assisting customers across shifts.

Qualifications

• Sixteen years or older per US policy.
• Retail or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness and recovery standards to meet brand promises.
• Provide friendly customer service and assist customers with shopping needs.
• Handle checkout and promote rewards programs and private label cards.
• Assist with Omni channel processes and stockroom tasks as needed.

Job description

Retail - Store Environment / Service Associate

Store - LEBANON, PAMaintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our store and find what they’re looking for.

• Collects and disposes of trash following approved procedures.
• Dust and damp mops floors following approved procedures.
• Moves equipment and products for proper cleaning and places products back in correct placement.
• Cleans assigned areas with the use of assigned materials and equipment.
  • May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
• Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
• Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
• Seeks out areas requiring cleaning; takes initiative to complete the task.
• Completes all tasks assigned by supervisor.
• Performs tasks in accordance with all federal, state and county guidelines.
• Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization’s vision and values.
• Project a positive image and serve as a role model for other Team Members.

Other duties as assigned may include:

• Provide a fast and friendly check out experience; execute cash handling to standards.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS)
• Participate in the truck un-load, stocking, and planogram (POGs) processes.
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

• Retail and/or cleaning experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
• Use of standard commercial cleaners and chemicals from cleaning supplies

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca .The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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Federal EPPAC Poster

Seeking a Retail Store Environment Team Member to maintain store cleanliness, deliver friendly customer service, and support store operations. Responsibilities include cleaning, equipment handling, and assisting with checkout. Ideal for candidates with a positive attitude and experience in retail or cleaning environments.

Take on the role of Retail Store Environment Team Member, maintaining store cleanliness and delivering excellent customer service. Support store operations by ensuring a welcoming environment and assisting customers with their shopping experience. Ideal for individuals with a positive attitude and a commitment to high standards.

We are expanding our team: As a Retail Store Environment Team Member, you will help maintain a clean, welcoming store environment and deliver excellent customer service. Key responsibilities include cleaning and restoring store areas and assisting customers. Ideal candidates are detail-oriented and committed to upholding brand standards.

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