Retail Store Chocolate Advisor

Ghirardelli Chocolate Company; Central Valley (NY); On-site; USD 22,000 - 23,000; Full time

Job summary

Lindt USA is seeking a Chocolate Advisor to join our premium chocolate retail team. You will engage with customers, share product knowledge, and deliver a premium shopping experience across Lindt Chocolate Shops in the U.S.

The role focuses on sales, customer service, and operational responsibilities in a fast-paced environment. Availability for evenings, weekends, and holidays is required, with competitive compensation and opportunities for growth within the brand.

Qualifications

• Ability to interact positively with customers.
• Basic math and/or counting skills.
• Ability to take direction and execute work effectively.

Responsibilities

• Provide outstanding customer service and product knowledge to drive sales.
• Meet or exceed sales goals and adhere to store standards.
• Maintain store cleanliness, inventory, and visual merchandising.
• Assist with cash handling and POS operations while following procedures.

Skills

Customer service

Basic math

Teamwork

Education

High School Diploma

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

Sales

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, annual sales plan by providing the highest levels of customer service, demonstrated product knowledge and Lindt specific selling skills.
• Demonstrated understanding and commitment to the store's sales mission on a daily, weekly, monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion and other key performance indicators.
• Model Lindt standards through everyday activities such as Dress code, up-selling and sales focus.
• Demonstrate personal commitment to achieving store's targets by consistently promoting current marketing programs and utilizing company provided resources intended to optimize selling activity.
• Monitor and escal customer or product issues to management in a timely and professional manner.

Operational Controls

• As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

Cash Management (POS, Paperwork, Vendor Logs, Policies & Procedures)

• Take initiative to re-stock shelves as needed, monitoring date codes and pricing.
• Perform store maintenance & cleaning as directed. Maintain store cleanliness.
• Comply with all Quality Assurance policies & procedures.

Qualifications & Requirements

Skills & Knowledge

• Ability to interact positively with customers
• Basic math and/or accounting skills
• Ability to take direction and execute work effectively

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

Compensation: $16 - $17

Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.

Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Join us on our journey of excellence, impact, and growth #LifeAtLindt