Retail Store Associate (FT)

Rookwood Pottery; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking a full-time Retail Store Associate for its Over-the-Rhine location. The role entails providing exceptional customer service, ensuring a welcoming environment, and supporting store operations. Ideal candidates will have retail experience, strong communication skills, and a passion for design and craftsmanship.

Qualifications

• Prior retail or customer-facing experience.
• Comfortable with point-of-sale systems.
• Ability to lift up to 30 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Support day-to-day operations and maintain organized inventory.
• Engage customers by sharing product knowledge.

Skills

Strong communication skills

Interpersonal skills

Customer engagement

Attention to detail

Team collaboration

Job description

Job Title: Retail Store Associate
Location: Rookwood Over-the-Rhine Store
Address: 1920 Race Street, Cincinnati, Ohio 45202
Employment Type: Full-Time
Date Posted: June 3, 2025

About Rookwood:
Founded in 1880, Rookwood is a heritage ceramics company rooted in craftsmanship, creativity, and community. Every piece that leaves the studio carries over a century of tradition, made by artists who value quality and innovation in equal measure.

Position Overview:
Rookwood is seeking a part-time Retail Associate to join the team at our flagship location in Over-the-Rhine. The role is perfect for someone who enjoys connecting with guests, appreciates thoughtfully made goods, and thrives in a collaborative, design-driven environment. Weekend availability is essential, and availability during key holiday periods is required, including select blackout dates that will be discussed during the interview process.

The Retail Associate plays a vital role in creating a welcoming and inspiring in-store experience. This includes offering attentive, knowledgeable service, supporting day-to-day operations, and working closely with fellow team members to meeting sales goals, share ideas, and maintain organized inventory levels. A polished, professional presence and a genuine interest in storytelling and design will go a long way in this role.

• Ensure high levels of customer satisfaction through excellent sales service
• Welcomes customers by greeting them, offering them assistance.
• Directs customers by escorting them to displays and counters, suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence, offering suggestions and opinions.
• Keep assigned areas organized, stocked, and well-maintained
• Remain knowledgeable on products offered and discuss available options
• Point of Sale transactions, packaging, and payment collections

Qualifications:

• Prior retail or customer-facing experience
• Strong communication and interpersonal skills; comfortable engaging with customers and sharing product knowledge
• Reliable, punctual, and able to work a flexible schedule including weekends and holiday periods
• A keen eye for visual presentation, with attention to detail in product displays and store upkeep
• Enthusiastic about design, craftsmanship, and the story behind handcrafted goods
• Comfortable learning point-of-sale systems and other retail technology
• Ability to stand for extended periods and lift up to 30 lbs as needed
• Collaborative spirit and willingness to take initiative and contribute ideas

How to Apply: Submit your resume to [e-mail] with "Retail Store Associate, Full-Time" in the subject line.

Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device

• Choosing a selection results in a full page refresh.
• Press the space key then arrow keys to make a selection.