Retail Store Associate — Customer Service Pro

Thinkgood; Lakewood (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Thinkgood is seeking a Store Associate to assist store management in the daily operation of the assigned retail store. The position reports to the Store Manager or Assistant Manager in the Manager’s absence.

Key duties include assisting customers, stocking and rotating merchandise, running the cash register, and ensuring accurate transactions while following company procedures. The role may involve cross-training for other retail tasks and requires courteous service.

Qualifications

• Able to communicate fluently in English both verbally and in writing.
• Basic mathematical skills.
• Able to read, write, and understand simple instructions.
• Able to answer the telephone and use a cash register.
• Accurate work and ability to meet deadlines.
• Able to lift, carry, push, and pull at least 50 lbs.

Responsibilities

• The Store Associate assists customers.
• Stocks and rotates merchandise.
• Runs the cash register as assigned.
• Responsible for the accuracy of transactions when assigned to register and adherence to company check and credit card procedures.
• Report safety hazards and all accidents to Management immediately.
• Maintains the store in a clean, orderly, and safe manner, which may include daily floor mopping and related tasks as assigned.
• Assist in receiving new merchandise and processing incoming merchandise.
• Provide customer service in a positive, professional, and courteous manner.
• The Store Associate may be cross trained for other retail functions and required to perform assigned tasks to standards.
• Answer the telephone in a courteous manner.
• Attends general store meetings as assigned.
• Attends general departmental and safety meetings as required.
• Responsible for other duties as assigned.

Skills

Fluent English

Customer service

Cash handling

Telephone handling

Basic math

Teamwork

Heavy lifting

Bilingual (desirable)

janitorial duties

Tools

Cash register

Calculator / 10 key

Job description

Thinkgood is seeking a Store Associate to assist store management in the daily operation of the assigned retail store. The position reports to the Store Manager or Assistant Manager in the Manager’s absence.

Key duties include assisting customers, stocking and rotating merchandise, running the cash register, and ensuring accurate transactions while following company procedures. The role may involve cross-training for other retail tasks and requires courteous service.