Retail Store Associate

Fargo Glass & Paint Co; Fargo (ND); On-site; USD 17,000 - 22,000; Part time

Job summary

Fargo Glass & Paint Co. in Fargo, ND seeks a part-time Customer Service Associate to provide excellent service, handle orders, payments and inquiries. You will stock merchandise, assist contractors, and maintain showroom cleanliness while supporting usual store operations.

Position requires ability to work with computers, communicate clearly, and manage multiple tasks with minimal supervision. Job emphasizes accurate pricing and timely processing of orders and payments.

Qualifications

• Must have strong customer service skills and team orientation.
• Good written and verbal communication with customers and staff.
• Able to work with minimal supervision and handle multiple tasks.

Responsibilities

• Communicate with customers by phone, fax, and email concerning orders, returns, shipments and products.
• Stock shelves, counters, or tables with merchandise.
• Provide pricing on merchandise and assist customers in filling orders.
• Determine customer bills, accept payment, and record cash at end of shift.
• Keep the showroom clean and orderly on an ongoing basis.
• Handle irate customers professionally and transfer stock to the warehouse as needed.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or GED

Tools

Point-of-Sale system

Job description

This is a part-time position and is not benefit eligible.

Summary

Primary objective is to provide the best possible customer service to meet the needs of our customers.

Duties

• Communicate with customers by phone, fax, and email concerning orders, returns, shipments and products
• Stock shelves, counters, or tables with merchandise
• Provide pricing on merchandise
• Assist customer in filling orders
• Provide color matches
• Determine customer bills (including discounts), and accept payment from customer
• Remove and record amount of cash in register at end of shift
• Keep record of sales, prepare inventory of stock, and order merchandise
• Keep the showroom clean and orderly on an ongoing basis
• Make changes to or cancel orders/backorders
• Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Fill out forms and determine charges for service requested
• Solicit sale of new or additional services
• Handle irate customers in a professional manner
• Process store negatives in a timely manner
• Transfer retail stock to the warehouse as needed and in a timely manner
• Assist contractors with orders and deliveries to job sites

Qualifications

Individual must be a strong team player with excellent interpersonal skills, strong written and oral communication skills as well as proven customer service. Must be able to work under minimal supervision, manage multiple tasks and interact with others in a professional manner.

Education Requirements

Position requires a High School Diploma or GED; one or more years of previous retail or customer service experience preferred.

Preferred Skills

Working knowledge of computers and various computer programs

Physical Demands

To perform this job successfully, an individual:

• Must be able to perform each essential duty satisfactorily
• Required to talk and hear, and use hands to finger keyboard, telephone and handle other objects
• Frequently required to walk, sit, and reach with hands and arms
• Vision required for this job includes close vision (clear vision within 20 inches)
• Must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pound
• Stoop, kneel, crouch, or crawl, and to ascend and descend stairs
• Required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to sit and climb or balance.

Fargo Glass & Paint is an equal opportunity employer and drug-free workplace. We participate in E-Verify.