Retail Store Assistant Manager

Evolving Solution Services; Town of Victor (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid vacation and sick time

Job summary

GOAT USA is seeking a Retail Store Assistant Manager for the new Eastview Mall, Victor, NY location. You will report to the Store Manager and collaborate with the GOAT USA retail team to deliver exceptional customer experiences, drive sales, and develop staff in a fast-paced environment.

The role emphasizes leading a high-performing team, maintaining brand standards, and ensuring smooth daily operations while opening and closing the store and managing cash handling and security procedures.

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership, team management, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to communicate effectively in English and work Monday plus one weekend day.

Responsibilities

• Support daily store operations, including scheduling and shift coverage.
• Coach, develop, and motivate team members to drive performance.
• Assist in hiring, training, and ongoing development of staff.
• Handle escalated customer concerns professionally.
• Drive sales by supporting GOAT USA strategies.
• Oversee inventory management and store appearance.

Skills

Leadership

Customer Service

Retail Operations

Inventory Management

Communication

Team Training

Tools

Excel

POS Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Store Assistant Manager

Full Time Management Victor, NY, US

5 days ago Requisition ID: 1046

Join the GOAT USA Retail Team!

GOAT USA is looking for an exceptional Retail Store Assistant Manager at new Eastview Mall, Victor, NY store location. The store is set to open in November 2026! You’ll work closely with the GOAT USA retail team, reporting directly to the Retail Store Manager.

The ideal candidate for the Retail Store Assistant Manager holds a strong understanding of retail operations, including inventory management, customer service, staff training, team development, and sales performance. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about leading a high-performing team. The ideal candidate will be committed to delivering exceptional customer experiences, while proactively fostering a positive store culture, driving sales growth, and contributing to the success of a dynamic and rapidly expanding retail business. If you’re someone who excels in leadership, embraces challenges, and is eager to make a meaningful impact, we would love to hear from you!

WHAT YOU’LL DO:

Position Overview:

The Retail Store Assistant Manager is responsible for supporting the overall success of the store by ensuring smooth daily operations, delivering a strong customer experience, and leading the store team. This role works closely with the Store Manager to drive sales, develop employees, and maintain GOAT USA brand standards.

Job Duties and Responsibilities:

• Support daily store operations, including scheduling, shift coverage, and task delegation
• Complete store operational requirements by scheduling and assigning employees to shifts.
• Coach, develop, and motivate team members to drive performance and accountability
• Assist in hiring, training, and ongoing development of store employees
• Handle escalated customer concerns and resolve issues professionally
• Partner with the Store Manager to execute company initiatives and store goals
• Drive sales by supporting GOAT USA sales strategies and team performance
• Oversee inventory management, including restocking, organization, and accuracy
• Ensure the store is clean, organized, and visually aligned with brand standards
• Open and close the store, including registers, cash handling, and security procedures
• Maintain accurate cash management, deposits, and sales reporting
• Ensure a safe and secure environment for employees and customers
• Support merchandising efforts, including seasonal changes and visual displays
• Coordinate inventory flow and stockroom organization
• Fulfill online and in-store pickup orders accurately and efficiently
• Maintain store supplies, including cleaning and operational materials
• Communicate effectively with store leadership and corporate teams

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English
• Full-Time, non-exempt.
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.
• Basic Excel and Word skills.
• Must work every Monday, days of restocks, and one weekend day.

ABOUT US

GOAT USA is an American casual lifestyle brand built on confidence, connection, and passion. Founded on Long Island in 2016, the brand was created by showing up, building real relationships, and earning trust through everyday interactions. What started in a basement has grown into a nationwide presence, shaped by a commitment to authenticity and a customer‑first experience.

We design classic, go‑to pieces that balance comfort and style, with collections that evolve through fabric, texture, and fit. Each piece is made to feel natural, versatile, and part of everyday life.

Our growth is driven by meaningful connections—through live event across the country, our e‑commerce platform, brick‑and‑mortar stores, and partnerships with leading retailers. With a team of over 150 employees and more than 365 live events annually, we continue to expand while staying rooted in community.

At the center of it all is Chuck the GOAT, a symbol of self‑belief, positivity, and showing up as the greatest version of yourself.

Please visit our Instagram at @goatusa and our website, www.goatusa.com for a better understanding of the brand, product line, and founder’s story.

Ordinary people do extraordinary things.

Full Time U.S. Employee Benefits Include

• Paid vacation and sick time
• Health Insurance
• 401(k)
• DCA/ FSA account
• And more

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.