Retail Store Assistant Manager

Lindt & Sprüngli (USA) Inc.; Asheville (NC); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Lindt & Sprüngli (USA) Inc. in Asheville, NC seeks an Assistant Store Manager to help lead the store, drive sales, and ensure profitable operations while delivering exceptional customer service.

You will model brand standards and engage staff in achieving goals. Responsibilities include assisting with hiring, staff development, inventory control, cash handling, and adherence to loss prevention and safety policies.

Qualifications

• Proven sales background required.
• Demonstrated selling skills; outreach programs a plus.
• Experience in supervisory role in premium retail preferred.
• Basic math or accounting skills.

Responsibilities

• Assist Store Manager to meet or exceed sales budgets.
• Model Lindt standards and lead staff to achieve KPI targets.
• Develop and train store personnel according to guidelines.
• Manage inventory to align with sales demand and curb shrink.
• Handle payroll, labor, and cash controls.
• Ensure compliance with loss prevention and food safety policies.

Skills

Proven sales background

Retail management experience

Supervisory experience

Selling skills

Math skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

Who We AreAt Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.Position Purpose:The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while insuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management and/or development of all resources including store personnel, merchandise, cash and budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.Essential Job Functions & Responsibilities:SalesIn partnership with the Store Manager, ensure store meets or exceeds weekly, monthly, annual sales budgets and consistently contributes to the company's overall achievement.Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc).Demonstrate a comprehensive understanding of the stores sales mission and the ability to communicate it effectively in actionable terms to the store staff.Is able to quantifiably articulate overall store metrics and performance.Motivate staff, build brand commitment and hold staff accountable to meeting critical internal KPI's and external sales opportunities.Identify and capture external sales opportunities to include, but not limited to, business-to-business contacts, external networking events and marketing opportunities.Proactively manage inventory levels in accordance with store's individual trends to insure stock levels are in line with sales demands and quality assurance guidelines, while minimizing out of stocks, overstocks and dated product.Staff DevelopmentSupport Store Manager with hiring, managing and developing store personnel according to Lindt & Sprüngli guidelines and standards in order to ensure a knowledgeable, friendly, well-trained staff.Assist with recruiting qualified individuals for open positions.Proactively and effectively network to provide viable candidates for the store and district.Help to train staff to company standards, ensuring daily operations and sales are achieved.Assist with training and developing staff sales techniques, insuring expert product knowledge is consistently demonstrated and the brand is accurately represented to the customer.Escalate issues to Store Manager and Retail District Manager in an effective and timely manner.Operational ControlsIn partnership with the Store Manager, ensure store meets or exceeds company standards for operational controls.Inventory Control/Shrink.Cash Management (POS, paperwork, logs, Policies & Procedures).Responsible for audit compliance (DM Store Visits, Loss Prevention and Food Safety).Payroll/Labor Management.Compliance with specific store scheduling templates that are designed to meet the needs of the business.Expense Control (sampling, damages, supplies, etc.).Follow company directives in a timely and accurate manner.Comply with all quality assurance Policies & Procedures.Qualifications & Requirements:Skills & Knowledge:Proven sales backgroundDemonstrated selling skills; working knowledge of outreach and corporate selling programs a plus.Proven success in supervisory role, preferably in a specialty retail environmentBasic math and/or accounting skillsExperience:1+ Years of prior Retail Management experience - preferably in a premium specialty environmentPrior experience with computerized POS systemRegularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 poundsAbility to climb, balance, stoop, kneel, crouch and reach with armsEducation:High School Diploma or equivalent required.Other Requirements:Must be available to work nights, weekends (Saturday and Sundays) and HolidaysTotal Rewards:Compensation: $23.00 - $24.00Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.If you are looking to join a winning team and fast-track your career, contact us!Join us on our journey of excellence, impact, and growth #LifeAtLindt