Retail Store Area Supervisor (Key Holder) - Full Time

Ocean State; Medford (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off – Sick, Vacation, and 休日

Health & Wellness: Medical, Dental, V,

401K & Profit Sharing

Tuition Reimbursement

OSJL Vacations & Partner Discounts

Job summary

Ocean State Job Lot is seeking a Store Area Supervisor in Massachusetts to oversee daily operations and merchandising for assigned areas. The role focuses on ensuring smooth freight flow and delivering exceptional customer experiences under guidance from a Team Leader.

Ideal candidates have retail experience, customer service skills, and willingness to lead and train store associates, with availability for nights/weekends and the ability to lift 35 lbs as needed.

Qualifications

• 1+ years of professional experience in other retail environments required.
• Prior customer service experience, training experience, and experience in ordering, receiving, stocking, and maintenance in retail preferred.

Responsibilities

• Champion exceptional customer service and create an inclusive environment.
• Bridge gaps between customers and corporate customer service for resolutions.
• Promote company-wide initiatives, loyalty programs, and promotions.
• Create effective work schedules for the assigned area.
• Provide guidance and support to the team to ensure task completion.
• Support training for store associates to foster growth across levels.
• Manage merchandise presentation and adherence to company guidelines.
• Verify pricing and reporting of errors in shipments; conduct daily manifest checks.
• Handle returns, packaways, transfers, recalls per company policies.
• Uphold store safety and maintenance standards; supervise opening/closing when designated.
• Operate a cash register as needed; adhere to company policies.

Skills

Retail experience

Customer service

Merchandise ordering/receiving/stock

Training experience

Team guidance

Education

None

Tools

Google Workspace

Qlik

Job description

The pay range for this position is $19.00 - $21.00 / hour and is based on experience.

Your Everyday Perks & Protection:

• 30% Associate Discount: Enjoy exclusive savings on our amazing products!
• Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay – because your time off is just as important as your time on!
• Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
• Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
• Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury.

Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits,

Building Your Future & Beyond:

• Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
• Tuition Reimbursement: We invest in your growth and development by supporting your continuing education.
• Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
• 401K: Secure your financial future with our retirement savings plan.
• OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!

Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Job Description:

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Key Responsibilities:

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Qualifications:

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment:

• Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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