Retail Store Area Supervisor (Key Carrier) - Full Time

Ocean State; Trexlertown (PA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

30% Associate Discount

Comprehensive Paid Time Off

Tuition Reimbursement

Profit Sharing Bonus

401K

Job summary

Ocean State in Trexlertown is seeking a full-time Retail Store Area Supervisor to oversee daily operations and support team development. You will ensure excellent customer service and effective merchandising in line with company guidelines.

The ideal candidate has at least one year of retail experience and is skilled in customer service, team leadership, and inventory management. Compensation ranges from $17.00 to $19.00 per hour, based on experience.

Qualifications

• 1+ years of professional experience in retail environments.
• Prior customer service and training experience preferred.
• Computer skills required, including Google Suite.

Responsibilities

• Champion exceptional customer service and foster a welcoming environment.
• Manage merchandise presentation and pricing accuracy.
• Supervise store operations, including training associates.

Skills

Customer service

Team leadership

Retail operations

Inventory management

Computer skills (Google platform)

Job description

Retail Store Area Supervisor (Key Carrier) - Full Time

Job Category : Stores

Requisition Number : RETAI018582

• Full-Time
• On-site
• Rate : $17.00 - $19.00 USD per hour

Locations

Trexlertown, PA 18087, USA

The compensation range for this opportunity is $17.00 - $19.00/hour and is based on experience. We encourage all qualified candidates to apply, as we are open to discussing compensation commensurate with a highly experienced individual's value.

Company Overview:

Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

• 30% Associate Discount
• Wellbeing Time & Care.com Access
• Comprehensive Paid Time Off
• Comprehensive Health & Wellness
• Flexible Spending Account (FSA)
• Short-Term Disability
• Accolade Care

Job Description:

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Key Responsibilities:

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Qualifications:

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (Google platform, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.
• Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Building Your Future & Beyond:

• Eligible for Referral Bonus
• Tuition Reimbursement
• Profit Sharing Bonus
• 401K
• OSJL Vacations & Various Discounts at Partner Companies

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.