Retail Store Area Supervisor (Key Carrier) - Full Time

Ocean State Job Lot; Auburn (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Ocean State Job Lot is seeking a Store Area Supervisor to oversee daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under a Team Leader. This role serves as a development path toward leadership positions, with opportunities for growth across the store and support for training, scheduling, pricing accuracy, and safety compliance.

The ideal candidate embraces a customer-first mindset, is able to lift up to 35 lbs, and enjoys

Qualifications

• 1+ years professional experience in retail environments
• Customer service experience and training experience preferred
• Experience with merchandise ordering, receiving, stocking, and maintenance in retail environments is a plus
• Availability to work nights and weekends, 18 years or older

Responsibilities

• Champion exceptional customer service and create a welcoming environment
• Bridge the gap between customers and corporate customer service for effective resolutions
• Promote company-wide initiatives (donations, loyalty programs, promotions)
• Create effective work schedules for assigned area
• Guide and support team to ensure task completion and foster collaboration
• Support training for store associates and growth opportunities
• Manage merchandise presentation and ensure compliance with company guidelines
• Maintain accurate signage and ticketing; manage backroom stock and sales floor flow
• Verify pricing on incoming shipments and report discrepancies
• Handle packaways, returns, transfers, and recalls per company policies
• Uphold store safety and maintenance standards
• Supervise store operations during openings/closings when designated
• Operate a cash register as needed
• Adhere to all company policies and procedures

Skills

Retail ops

Customer service

Team leadership

Merchandising

Training

Communication

Tools

Google Workspace

Qlik

Job description

The compensation range for this opportunity is $19.00 - $21.00/hour and is based on experience.

Company Overview

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Job Description

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Key Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Qualifications

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment

• Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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