Retail Store Area Supervisor (Key Holder) - Full Time

Ocean State Job Lot; Weymouth (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Referral bonus

Tuition reimbursement

Profit sharing

401(k) plan

Discounts

Job summary

Ocean State Job Lot in Weymouth, MA is hiring a Store Area Supervisor to oversee daily operations, merchandising, and customer service in assigned areas. You will collaborate with a Team Leader to ensure smooth freight flow and develop leadership skills for future advancement.

Qualified candidates bring 1+ year in retail, strong customer service, and willingness to train others. Evening/weekend availability and 18+ age are required. OSJL offers comprehensive benefits and growth potential.

Qualifications

• 1+ year experience in retail required.
• Customer service and training experience preferred.
• Proficiency with Google Apps and Qlik.
• Evenings and weekend availability required.
• Must be 18 years or older.

Responsibilities

• Deliver outstanding customer service to diverse clientele.
• Create effective work schedules for your area.
• Support training and growth across teams.
• Manage merchandise presentation and pricing accuracy.
• Ensure store safety and operate cash register as needed.
• Open/close procedures when designated.

Skills

Customer service

Team supervision

Training experience

Computer skills

Evenings and weekends

18+ years old

Tools

Google Apps

Qlik

Job description

Compensation for this opportunity is based on candidate experience and position.

Join our team! All associates receive a 30% discount!

The compensation range for this opportunity is $19.00 - $21.00.

Company Overview

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Your Everyday Perks & Protection

• 30% Associate Discount: Enjoy exclusive savings on our amazing products!
• Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay – because your time off is just as important as your time on!
• Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
• Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre‑tax savings.
• Short‑Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury.
• Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.

Job Description

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth toward leadership positions.

Key Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote company‑wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all company policies and procedures.

Qualifications

• 1 or more years professional experience in retail environments required.
• Prior customer service experience, training experience, and knowledge of merchandise ordering, receiving, stocking, and maintenance preferred.
• Computer skills (Google Apps including email, Sites, Slides, Drive, Docs, Sheets, and Qlik).
• Availability to work evenings and weekends, including nights.
• Must be 18 years of age or older.

Work Environment

• Work primarily in a climate‑controlled environment with minimal safety and health hazard potential. Must perform extended periods of moving, remaining stationary, ascending, descending, and positioning themselves to complete various tasks during the shift.
• Must perform sedentary activities and near‑vision use for reading and computer use.
• Must use hand tools, ascend or descend ladders, move, reach, and lift on a frequent basis – must be able to lift 35 lbs routinely.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Building Your Future & Beyond

• Eligible for Referral Bonus.
• Tuition Reimbursement.
• Profit Sharing Bonus.
• 401(k) Retirement Savings Plan.
• OSJL Vacations & discounts at partner companies.

This job description does not list all duties of the job. You may be asked by supervisors or managers to perform other duties and tasks, some of which may be essential to the position. Management reserves the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at‑will employee; either you or the Company may terminate employment at any time, with or without notice.