Retail Staff Underwriter II

Trustmark National Bank; Little Rock (AR); Remote; USD 65,000 - 90,000; Full time

Job summary

Trustmark National Bank seeks a Retail Staff Underwriter II to support retail and wholesale loan decisions under GSE, FHA, USDA, and VA guidelines. The role involves managing a small pipeline, reviewing appraisals, and ensuring compliance with investor requirements.

Position requires 5 years underwriting experience, DE/VA certifications, and strong analytical and communication skills. Telework Multistate with typical 8am-5pm hours and business-day support.

Qualifications

• 5 years in underwriting FNMA/FHLMC, FHA, USDA and VA loans
• Exceptional organizational skills and strong communication skills
• Working knowledge of Excel, Word, and other PC applications
• College education preferred

Responsibilities

• Provide assistance to both retail and TPO originators, processors, for questions regarding guidelines, income requirements scenarios.
• Maintain a small pipeline of loans to decision for final approval based on underwriting authority delegations.
• Review all appraisal types for final approval including issuing NOV's and HFS/USDA conditional requirements.
• Stay updated and attend refresher training for all investor guidelines.
• Review and respond to management for all QC/QA exceptions.
• Associates are expected to perform all additional duties as assigned.

Skills

Underwriting

Communication

Organizational skills

Customer service

Problem solving

Education

High School Diploma or GED

FHA DE certification

VA SAR certification

Tools

Desktop Underwriter (DU)

Excel

Word

Job description

Retail Staff Underwriter II

Location

US-Multistate | US-MS | US-AL | US-TX | US-FL | US-TN | US-GA

• Job ID 2026-19985
• Category Underwriting
• Type Regular Full-Time
• Job Grade 12
• FLSA Status Exempt
• Working Hours 8am - 5pm
• Job Location: Company 10153 - Telework Multistate

The responsibilities of this job are to provide support to the retail and wholesale platform in loan decisions, underwriting guidance, and scenario questions based on GSE guidelines and requirements while ensuring and maintaining quality.

Responsibilities

• Provide assistance to both retail and TPO originators, processors, for questions regarding guidelines, income requirements scenarios.
• Maintain a small pipeline of loans to decision for final approval based on underwriting authority delegations.
• Review all appraisal types for final approval including issuing NOV's and HFS/USDA conditional requirements.
• Stay updated and attend refresher training for all investor guidelines.
• Review and respond to management for all QC/QA exceptions.
• Associates are expected to perform all additional duties as assigned.

Qualifications

Education: High School Diploma or GED

Experience: 5 years In underwriting FNMA/FHLMC, FHA, USDA and VA loans

Additional Required Qualifications

• FHA DE certification
• VA SAR and certification
• Experience in underwriting FNMA/FHLMC/FHA/VA / USDA Rural Housing investor loans
• Documented experience in mortgage loan underwriting
• General understanding and knowledge of underwriting and compliance guidelines
• Working knowledge and experience with DeskTop Underwriter System
• Exceptional organizational skills and strong communication skills
• Superior problem-solving skills
• Excellent customer service skills
• Working knowledge of Excel, Word, and other PC applications
• College education preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.