Retail Specialist

Glass House Brands, Inc.; Goleta (CA); On-site; USD 24,000 - 25,000; Part time

Job summary

Entertimeonline in Goleta, CA is seeking a part-time, non-exempt Specialist to provide outstanding customer service as customers shop for cannabis and non-cannabis products. You will assist with sales, educate customers, and help maintain a compliant, well-organized store environment under Store Management guidance.

This role requires 21+ years old status, a background check, and the ability to work in a regulated retail setting.

Qualifications

• Must be 21+ years old.
• Minimum 1 year of customer service in retail.
• Must pass a federal background check via Livescan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience in a highly regulated business is desirable.

Responsibilities

• Provide superior customer service and facilitate sales transactions.
• Educate customers and guide them through purchases.
• Maintain clean, organized store and keep stock area tidy.
• Follow store policies and compliance under Store Management supervision.
• Work with team to support daily operations and training on loss prevention.

Skills

Customer service

Communication skills

Teamwork

Product knowledge

Attention to detail

Education

Bachelor's degree preferred

Tools

POS systems

Job description

• Location 6555 Pardall Road,Goleta, CA, 93117,United States
• Base Pay $17.50 - $18.00 / Hour
• Other Compensation Plus Tips!
• Employee Type Part Time Non-Exempt
• Manage Others No

Description

Overview:

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions and general maintenance of the sales floor.Maintaining our standard of superior customer service with each interaction.

Educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction, Specialists are responsible for partnering with leadership to ensure smooth daily operations based on their specific store schedule and operations.

Adherestocompanypoliciesandactswithintegrityunderthedirectsupervisionofthe StoreManagement Team.

In adherence to all compliance regulations governing the purchasing and selling of cannabis and non- cannabis product, the Specialist will partner with the Store Management Team in each location to support all facets of policy and procedures and sales floor duties.

Core Responsibilities:

• Prioritizesproductknowledgeasamaincomponentofserviceandactivelyengagesinallstore trainings to ensure continued and ongoing education as it relates to product and service.

People& Teamwork

• Workproductivelywithintheteambyandtakeinitiativetoworkwithotherstowardsacommon, collaborative goal.
• Activelyseekoutdevelopmentopportunitiestolearnand grow.

Communication

• Leadwithstrongcommunicationskills,bothwrittenand verbal.
• Possessesexcellentcommunicationskills,effectivelycompletesprojects,andconsistently follows up with tasks and service.
• Exhibitconsistentprofessionalcommunication,followthroughandproblem-solving skills.
• Communicatesstoreandcompanyinformation/directivestopeerswhen needed.
• Activelyparticipatesindailydepartmentandstore meetings.

Operations

• Assisttheteaminshippingandreceivingprocessandcompleteshipmentturnaround process, as and when needed.
• Ensurethatalltasksarecompletedandsupportthatallbackstockareasarecleanand organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for thecustomerwhilemaintainingaccuracytoadheretoalloperationalcomplianceandtasks.
• EnsurecompliancewithallBCC,StateandCity regulations.
• EnsurecompliancewithCompanyemergencyandsafetyprocedurestoprotectemployees and customers from accidents and incidents.
• Supportstoregoalsbytraininginlosspreventionawarenessandoverseeingadherencetoloss prevention practices.
• Regularattendanceandpunctualityare essential

Merchandisingand Display

• Ensureaneat,clean,andorganizedstore environment.
• Exhibitexcellentknowledgeregardingcurrentproductandtrend awareness.
• Supportthestoreteambyassistinginmerchandisinganddisplayproductsas needed.

InterpersonalSkillsand Ownership

• Adaptstochangesrequiredbythe business.
• Actsprofessionallyandwithintegrityprovidingopen,honest,andconstructive feedback.
• Makesfast,smartdecisions,takesinitiativeandcalculatedriskstoimprovepersonaland Store performance.
• Acceptsresponsibilityforperformanceandensuresallcommitmentsare met.
• Communicateseffectivelytoall levels.
• Developspartnershipswithintheteamtoenablebusiness success.
• Workswellwith others.

Additional Responsibilities:

• Mustbe21+years old.
• Qualifiedcandidatesshouldhaveaminimumof1-yearexperienceincustomerserviceinaretail environment.
• MustpassafederalbackgroundcheckviaLivescanincertain markets.
• B.A.preferred,butexperienceis paramount.
• Experienceworkinginahighlyregulatedbusinessesis desirable.
• Usessoundjudgmentwhenmaking decisions.
• Assumesotherdutiesassignedby supervisor.
• Exhibitsstrongleadershipskillsamongstpeersandhaveconfidencecommunicatingatthestore level.
• Upholdexcellentcustomerserviceskillsandaserviceorientated culture.
• Achievestatisticalresults(sales, shrinkage).
• Previousretailexperience preferred.
• Previouscannabisexperience preferred.
• Thisjoboperatesinaprofessionalcannabisstore environment.
• Thisroleroutinelyusesstandardofficeandstoreequipmentsuchascomputers,phones,printers, POS.

Physical Demands:

• Whileperformingthedutiesofthisjobtheemployeeisfrequentlyrequiredtostand,walk,usehands or feet, reach with hands and arms, and required to lift a min of 50lbs.

PositionTypeandExpectedHoursof Work:

• Thisisaparttimeorfull-timenon-exempthourlypositionwhichreportstostore leadership.

Travel:

• Thispositionmayrequireyoutotraveltocorporateofficesaswellasother storelocationsfortraining, learning and development.

Other Duties:

• Pleasenotethisjobdescriptionisnotdesignedtocoverorcontainacomprehensivelistingof activities, duties or responsibilities that are a requirement of the employee for this job.
• Duties,responsibilities,andactivitiesmaychangeatanytime,withorwithout notice.