Retail Shortage Control - Part Time

Burlington Stores, Inc.; Virginia Beach (VA); On-site; USD 14,513 - 20,670; Part time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. in Virginia Beach, VA is seeking a Part-Time Shortage Control Associate to help maintain a secure shopping environment while delivering excellent customer service.

You will patrol entrances and high-risk areas, greet customers, and support theft-reduction programs with store leadership. The role requires standing and walking for long periods, with a focus on safety and confidentiality.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

Responsibilities

• Monitor store entrances, exits, and high-risk areas to reduce theft opportunities
• Greet customers with a warm, energetic greeting and maintain a confident presence
• Identify and report theft incidents or suspicious activity to the Manager on Duty
• Assist in training associates on shortage reduction programs and processes
• Support store leadership in maintaining safety and security standards

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

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As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

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You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

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Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

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Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

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You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

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Command Presence

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• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

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Knowledge and Communication

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• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

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Support and Guidance

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• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly

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Experience and Responsibilities

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• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

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Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

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If you...

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• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;

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Come join our team. You're going to like it here!

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You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

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Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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Base Pay: $12.77 per hour - $12.77 per hour

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Location 00160 - Virginia Beach

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Posting Number P1-1070879-13

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Address 3750 Virginia Beach Boulevard, Suite 26

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Zip Code 23452

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Position Type Regular Part-Time

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Career Site Category Store Associate

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Position Category Retail Store

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Base Pay $12.77 - $12.77 per hour