Retail Shortage Control - Part Time

Burlington Stores, Inc.; Manchester (NH); On-site; USD 17,616 - 25,089; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage and 401(k) plan

Job summary

A leading retail company is seeking a Shortage Control Associate in Manchester, NH. This role is vital for maintaining a secure and pleasant shopping environment while interacting positively with customers. Responsibilities include monitoring the store's entrance, reducing theft opportunities, and collaborating with management to address security issues. The position offers $15.50 per hour, part-time work with flexible hours, and potential eligibility for various benefits, including medical coverage and paid time off.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, or Loss Prevention preferred.
• Ability to stand and walk for extended periods and visually monitor the store environment.
• Ability to maintain confidentiality and exhibit a positive demeanor.

Responsibilities

• Stand positioned at the front of the store, remaining vigilant.
• Greet every customer entering or exiting the store with a warm smile.
• Identify and report theft incidents and suspicious subjects to the Manager on Duty.

Skills

Customer service

Attention to detail

Communication

Leadership

Job description

Overview

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction. Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities. Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Responsibilities

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft
• Identify and report theft incidents and/or suspicious subject(s) to the Manager on Duty when identified

Knowledge and Communication

• Possess knowledge of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role in keeping the store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly

Experience and Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods and to visually monitor the store environment
• Ability to maintain confidentiality
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Strong leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Join and Benefits

If you are excited to deliver great values to customers every day; take pride in helping drive positive results for a team; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to participate in initiatives that positively impact the world around you, come join our team. You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation and Location

Base Pay: $15.50 per hour

Location: 00954 - Manchester

Posting Number: P1-1071284-7

Address: 777 South Willow St

Zip Code: 03103

Position Type: Regular Part-Time

Career Site Category: Store Associate

Position Category: Retail Store