Retail Shortage Control - Part Time

Burlington Stores, Inc.; Katy (TX); Sur place; USD 11 365 - 16 186; Temps partiel

Avantages offerts par ce poste

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Résumé du poste

A retail company in Katy seeks a Shortage Control Associate to maintain a secure shopping environment while providing excellent customer service. The role involves monitoring entrances, engaging with customers, and collaborating on theft reduction strategies. Ideal candidates have experience in retail and strong communication skills. This part-time position offers competitive pay, flexible hours, and associate discounts and may include benefits after a year of service.

Qualifications

• 1+ years of experience in customer service, hospitality, or retail is preferred.
• Ability to maintain confidentiality is required.
• Ability to work in a fast-paced environment.

Responsabilités

• Monitor store entrances and exits to mitigate theft.
• Engage with customers in a friendly manner.
• Provide support in training associates on theft reduction.

Connaissances

Customer service

Communication skills

Ability to stand for long periods

Attention to detail

Leadership

Description du poste

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

If you…

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $10.00 per hour

Location 00319 - Katy

Posting Number P1-1070965-3

Address 5000 Katy Mills Circle Ste 511

Zip Code 77494

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $10.00 - $10.00 per hour