Retail Shortage Control - Part Time

Burlington Stores, Inc.; Brighton (MI); Presencial; USD 17.000 - 20.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Associate discount

Medical coverage

401(k) plan

Paid time off

Descripción de la vacante

Burlington Stores, Inc. is seeking a Shortage Control Associate in Brighton, MI. You will help maintain a secure shopping environment while delivering outstanding customer service at entrances, exits, and high‑risk areas.

Responsibilities include engaging customers, supporting store leadership, and reporting theft or suspicious activity. A flexible schedule including nights, weekends, and holidays is required, with benefits for part‑time associates where eligible.

Formación

• 1+ years in customer service, hospitality, retail, asset protection, loss prevention, or operations preferred.
• Ability to stand/walk for extended periods and monitor store environment.
• Maintain confidentiality and respond professionally to store needs.

Responsabilidades

• Monitor store entrances and high‑risk areas to deter theft and theft attempts.
• Greet customers with a warm, friendly, energetic greeting and provide assistance as needed.
• Identify theft incidents or suspicious activity and report to the Manager on Duty.

Conocimientos

Customer service

Attention to detail

Strong communication

Descripción del empleo

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Command Presence

• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Create a secure environment and reduce opportunities for theft

Knowledge and Communication

• Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
• Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
• Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

• Provide support in training associates on shortage reduction programs and processes
• Role-model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and to visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

If you

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$16.00 per hour - $16.00 per hour

Location

01735 - Brighton

Address

8467 W Grand River Ave

Zip Code

48116

Position Type

Regular Part-Time

Base Pay

$16.00 - $16.00 per hour