Retail Shortage Control - Part Time

Burlington Stores

Avondale (AZ)

On-site

USD 18,000 - 23,000

Part time

2 days ago

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Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. in Avondale, AZ is seeking a part-time Shortage Control Associate to help maintain security and deliver excellent customer service. You will monitor entrances, greet customers with a confident, friendly presence, and identify or report theft or suspicious activity to leadership.

The role requires the ability to stand and walk for extended periods, strong communication, and a proactive approach to safety and shrink reduction. Part-time role with benefits for eligible hours.

Qualifications

1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
Ability to stand and walk for extended periods and monitor the store environment.
Strong communication and interpersonal skills; maintain confidentiality.

Responsibilities

Monitor store entrances and high-risk areas to reduce theft opportunities.
Greet every customer with a confident, friendly, and energetic greeting.
Identify and report theft incidents or suspicious activity to the Manager on Duty.
Support training of associates on shortage reduction programs and safety practices.

Skills

Customer service

Security awareness

Communication

Observational skills

Job description

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

You will engage with our customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.

Your discipline, awareness of your surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.

Your confidence, positive attitude and expertise in store shortage reduction programs will positively influence behaviors and allow you to effectively build trust and respect amongst customers and associates.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Command Presence

Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece
Stand positioned at the front of the store, remaining vigilant and aware of your surroundings
Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
Create a secure environment and reduce opportunities for theft

Knowledge and Communication

Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction
Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty
Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards
Understand the role you play in keeping your store and assets safe and secure

Support and Guidance

Provide support in training associates on shortage reduction programs and processes
Role-model safety as a top priority and address any unsafe practices promptly

Experience and Responsibilities

1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
Ability to stand and walk for extended periods of time and to visually monitor store environment
Ability to maintain confidentiality is required
Ability to review, analyze and comprehend business trends
Ability to exhibit a positive demeanor, strong posture, and energetic greeting
Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
Excellent communication with customers and co-workers
Excellent leadership skills that support fostering productive business relationships

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

If you...

... are excited to deliver great values to customers every day;
... take a sense of pride and ownership in helping drive positive results for a team;
... are committed to treating colleagues and customers with respect;
... believe in the power of diversity and inclusion;
... want to participate in initiatives that positively impact the world around you;

You will enjoy a competitive wage, flexible hours, and an associate discount.
Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15.15 per hour - $15.15 per hour