Retail Shop Shift Supervisor - 121-Virginia Beach- VA - Northampton (Virginia Beach, VA)

Krispy Kreme Doughnut Corporation; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to lead a team in a vibrant shop environment. This role involves overseeing daily operations, ensuring customer satisfaction, and training staff to create a joyful atmosphere. You will engage with customers, manage shop cleanliness, and handle various tasks, from packing doughnuts to scheduling shifts. If you thrive in a fast-paced environment and enjoy leading others, this opportunity offers a chance to make a significant impact while delivering delightful treats to the community.

Qualifications

• Great organizational skills and ability to lead a team.
• Flexible and reliable with a positive attitude.

Responsibilities

• Oversee shop operations and ensure customer satisfaction.
• Train staff to assist customers and maintain shop cleanliness.

Skills

Organizational Skills

Customer Service

Leadership

Communication

Education

High School Diploma or GED

Job description

Our mission is to touch and enhance lives through the joy that is Krispy Kreme, and in the role of Shift Supervisor, you play a big part in delivering that joy by running an efficient and happy shop. If you are organized and enjoy all aspects of making and selling doughnuts (both in shops and through our doughnut delivery drivers), this job is for you!

What will you do?

You will get to oversee the proper operations of all shop activities that revolve around making our sweet treats and inspiring customer wonder. This includes training our Krispy Kremers to assist customers in a fun and joyful way. Running the shop also involves planning for the types of doughnuts we'll make and keeping things on track. We always want those doughnuts hot and ready!

You'll engage with our customers to help them select doughnuts, operate our point-of-sale system, drive through, and make beverages for them.

You'll make sure the uniforms are clean and tidy, and that the shop is always clean too. You'll help plan the scheduling and work shifts for the team, and you'll be a leader and a team player. There might be times you have to handle customer complaints or other issues that may arise. Represent Krispy Kreme as a company to the best of your ability by making our guests feel welcomed and at home in our shops. Express why our sweet treats are so special!

You're also the go-to person for assuring shop safety- locking doors when closing, handling cash and security.

On the move

Get ready to get moving!This isn't the role for someone who wants to sit all day. You'll be packing doughnuts (gently!), sweeping, mopping, engaging with our guests and fellow Krispy Kremers, and helping in all aspects of the shop. You might need to lift boxes of ingredients for our sweet treats- usually around 25 pounds but sometimes up to 75 pounds. You'll also help delivery trucks load or unload when needed. Keep in mind our shop is a dynamic environment, it might be warm and a bit noisy by our equipment or chilly on a loading dock.

What you should have

You are 18 years of age or older, you're flexible to work any day of the week, and you're reliable. You have great organizational skills, and enjoy communicating and leading others. You preferably have a high school diploma or GED.