Retail Shift Supervisor

Lindt & Sprüngli (USA) Inc.; Freeport (ME); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentive

Smoke-free workplace

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor to lead in-store experiences across Lindt Chocolate Shops in the U.S. The role requires a positive, highly engaged, self-starter able to deliver premium customer service and drive sales with product knowledge and brand passion.

The position emphasizes staff development, training, and adherence to Lindt standards, with nights, weekends and holidays as required. Competitive hourly pay.

Qualifications

• Proven sales background.
• Ability to take direction and delegate through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet/exceed store sales plans and drive district targets.
• Communicate sales mission to staff and monitor KPIs.
• Develop team commitment to achieving sales results.
• Supervise staff to achieve sales goals and standards.
• Uphold Lindt standards and 4 Moments of Influence.
• Monitor stock levels and prevent stockouts/overstocks.
• Support training and staff development.
• Train staff on product knowledge and brand representation.
• Escalate issues to Store Management promptly.
• Ensure operational controls and compliance.
• Manage inventory/shrink and cash processes.
• Maintain cleanliness and quality standards.

Skills

Sales background

Delegate tasks

Basic math

Education

High School Diploma

Job description

Who We Are At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities

• Sales Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.
• Staff Development Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.
• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.
• Operational Controls Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink Cash Management (POS, Paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness.

Qualifications & Requirements

Skills & Knowledge

• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills

Experience

• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education

• High School Graduate or equivalent

Other Requirements

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards

• Compensation: $15.10-$18
• Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening.

All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.