Retail Shift Supervisor

Lindt & Sprüngli (USA) Inc.; Boston (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Lindt USA is seeking a Shift Supervisor to lead in-store operations and deliver a premium customer experience across Lindt Chocolate Shops. You will coach sales associates, manage stock, uphold quality standards, and ensure daily, weekly, and monthly sales targets are met while maintaining store standards.

The role requires availability for nights, weekends, and holidays, and involves lifting up to 50 pounds and other physical duties as described.

Qualifications

• Experience in retail sales and ability to meet sales targets.
• Ability to coach and delegate tasks to staff.
• Basic arithmetic and cash handling skills.

Responsibilities

• Drive store sales by meeting or exceeding plans and KPIs.
• Train and develop staff to maintain product knowledge and brand standards.
• Oversee stock levels, cash handling, and store cleanliness.

Skills

Proven sales background

Delegation & execution

Basic math skills

Education

High School Graduate or equivalent

Job description

Position Purpose:

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities:

Sales

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.

• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.

• Assists with development of each team member's individual commitment to the achievement of store's sales results.

• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.

• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).

• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.

Staff Development

Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.

• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.

• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.

• Escalate issues to Store Management in a professional and timely manner.

Operational Controls

Ensure store meets or exceeds company standards for operational controls and compliance.

• Inventory Control/Shrink

• Cash Management (POS, Paperwork, logs, policies & procedures)

• Comply with all Quality Assurance policies & procedures

• Maintain store cleanliness

Qualifications & Requirements:

Skills & Knowledge:

• Proven sales background

• Ability to take direction and effectively delegate and execute through others

• Basic math and/or accounting skills

Experience:

• Prior retail experience, preferably in a specialty retail environment

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds

• Ability to climb, balance, stoop, kneel, crouch and reach with arms

Education:

• High School Graduate or equivalent

Other Requirements:

• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $15 - $17