Retail Shift Manager

Hudson Group; Newark, Northern (NJ, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off (vacation, flex

Holiday pay

Employee discounts across all company

Employee assistance program

Training and exciting career growth<br

Referral program – refer a friend and

Job summary

Hudson Group in Newark, NJ is seeking a Retail Shift Manager I to assist at the Newark Liberty International Airport location. You will supervise hourly associates, ensure SOP compliance, maintain clean and attractive displays, and manage cash handling and inventory across shifts.

The role emphasizes coaching, adherence to labor laws, and delivering exceptional customer service while supporting promotional setups and brand standards.

Responsibilities

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review.
• Holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain clean, stocked, and visually appealing while monitoring equipment functionality and reporting maintenance needs
• Reviews and approves timekeeping punches and monitors overtime to ensure compliance with labor laws and budget objectives
• Assigns tasks to associates and ensures mandated rest breaks and meal periods per labor regulations
• Operates POS systems and processes transaction voids while adhering to cash handling policies and security protocols
• Monitors inventory levels, assists with merchandise receiving, and reports discrepancies to management
• Ensures compliance with retail policies and trains staff on brand standards and visual merchandising
• Executes planogram changes and oversees seasonal book displays and promotional setups
• Delivers exceptional customer service and creates compelling displays for book products within brand guidelines
• Coaches associates on product knowledge and customer engagement and motivates team to meet customer experience standards

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $24.78

Purpose:The Retail Shift Manager assists at theNewark Liberty International Airportlocation management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.

Essential Functions:

• Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
• Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Reporting Relationship & Role Information:

• The Retail Shift Manager I reports to the Store Manager or Retail Multi-Unit Manager within the assigned location
• This is a non-exempt position under the Fair Labor Standards Act
• Requires ability to work shifts during various operating days and hours each week including opening, busy periods, and closing to monitor retail associates' work activities
• May serve