Retail Shift Leader

Goodwill Industries of Middle Tennessee, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid Vacation

Holiday & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Shift Lead to assist store leadership with day-to-day operations and drive performance while ensuring compliance with company standards.

The role emphasizes a positive guest experience, teamwork, and adherence to core values. The ideal candidate will have 12–18 months of related experience, strong customer service skills, and a willingness to cross-train across all areas of the retail operation.

Qualifications

• High school diploma or GED preferred.
• 12–18 months of related experience and/or training.
• Ability to learn policies, multi-task, and manage basic math and forms.

Responsibilities

• Frequently supervise staff with verbal and written communications on assignments.
• Provide customer service, address complaints, and assist guests on the sales floor.
• Process transactions quickly within cash handling guidelines and engage with customers.
• Maintain store assets, cash tills, deposits, and define proper change funds.
• Preserve visual displays and rotate merchandise for sale readiness.
• Open/close store; verify monies, deposits, and paperwork; ensure safe environment.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Basic math

Education

High school diploma or GED (preferred)

Tools

Microsoft Excel

Email (Outlook)

Job description

Job Location Berry Road- Outlet Job Summary: Assists the store leadership with the day-to-day store operations and overall performance to meet or exceed budget while operating in compliance with company standards. Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests. Contributes to the mission of Goodwill by providing amazing customer service to our guests. Upholds a positive work environment and lives our core values. The Retail Shift Leader will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment every action and interaction with team members, donors, customers, management and persons served.

ESSENTIAL FUNCTIONS

• Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance.
• Will have supervisory responsibility in the absence of the Store Manager and/or Assistant Store Manager.
• Provides customer service i.e. addressing complaints, resolving conflicts, providing help and assistance wherever needed.
• Processes customer transactions quickly and accurately within the cash handling guidelines, engage with customers while on the sales floor and provide customer assistance as needed.
• Ensures proper maintenance, reporting, and management of the store’s financial assets such as cash register tills, cash deposits, and the change fund.
• Maintains all visual presentations, i.e. hardgoods end caps, H-rack displays, shoe racks, etc. and proper rotation of merchandise.
• Ensures a clean and safe environment in the stores, processing area and donation center by adhering to good housekeeping practices or delegating those tasks to team member.
• Meets or exceeds daily production goals for grading, sorting, hanging, pricing and tagging donated items in preparation for sale on the retail floor per all company guidelines
• Opens and closes store during the designated hours of operation verifying all monies, cash drawers, deposit preparation, close of business paperwork, and opening paperwork.
• Ensures store personnel comply with the company’s guideline to exceed customer and donor experiences and demonstrate appropriate interactions with customers and team members.
• You will be hired as a Retail Shift Lead; you will be cross-trained and expected to learn and work in all areas of the retail operation.
• Prepares for and implements daily huddle meetings as well as mandatory monthly meetings with staff.
• Actively maintains a safe, healthy, and positive environment that promotes the physical and emotional well-being of team members, customers, and those in our stores.
• Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms.)
• Perform other duties as assigned by management.

MINIMUM QUALIFICATIONS

Required Skills Education High school diploma or GED is not required; however, it is preferred. Experience 12-18 months related experience and/or training. Knowledge and Skills Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times. Must be able to effectively communicate with other store employees. Able to push or pull loads weighing over 50 pounds continuously. Able to understand, communicate, comply with and enforce policies and procedures. Able to learn new processes quickly and possesses strong organizational skills. Able to problem-solve, prioritize and be able to multi-task. Able to travel to and work at other locations as needed. Able to do basic math (addition, subtraction, multiplication and division) and manage a budget. Able to read and complete forms. Basic computer skills (Basic Excel and E-mail). Must have reliable transportation to perform job duties; i.e. travel to other Goodwill locations and/or make bank deposits as needed. Able to work a varied schedule that regularly includes nights and weekends. Certifications and Licenses Valid driver's license Preferred Education / Experience / Knowledge & Skills / Certifications & Licenses High School Diploma required Experience in customer service preferred. Experience in office management is preferred.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits:

• Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program

Part-Time Benefits:

• 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program