Retail Shift Leader

EZPAWN Nevada, Inc.; Paradise (NV); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Bonus Potential

Great Hours

401(k) Match

Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is seeking a Retail Shift Manager (Lead Pawn Broker) in Las Vegas to lead daily store operations and drive customer-focused pawn sales. You will manage loans, promotions, and staff while ensuring excellent service and compliance with policies.

The role offers a structured career path with a paid training program, bonus potential, and benefits in a fast-paced retail environment.

Qualifications

• High school diploma or GED is required.
• Experience supervising or leading a team is preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide outstanding customer service and build relationships.
• Promote sales and negotiate pawn deals.
• Process loans and extensions.
• Open and close store procedures; supervise team.

Skills

Leadership

Customer service

Sales

Negotiation

Communication

Time management

Education

High school diploma or GED

Job description

Location

Address: 3010 S. Valley View Las Vegas, Nevada 89102

Pay

Brand: EZPawn Pay range is based on experience from $17 to $19

About EZCORP

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members.

Position

Retail Shift Manager (Lead Pawn Broker)

Career Growth

Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Responsibilities

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items.

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

EEO / Diversity Statement

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.