Retail Shift Leader

Texas EZPAWN L.P.; Odessa (TX); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Free Health Insurance

Monthly Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Great Working Hours

Job summary

Texas EZPAWN L.P. is seeking a Retail Shift Leader (Key Holder) in Odessa, Texas. The role focuses on leading customer service, turnovers, and store operations in a fast-paced pawn environment.

The position offers $15.00 to $17.50 per hour, with a full benefits package and opportunities for career growth within EZCORP's Texas operations.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Pass background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to company policies and regulations.
• Knowledge of commonly pawned items is a plus.
• Sales background is a plus.
• Bilingual is a plus.

Responsibilities

• Processing loans and extensions.
• Negotiate terms for pawned items.
• Open and close store procedures.
• Supervise and coach store team members.

Skills

Leadership

Negotiation

Customer needs

Organized

Time management

Education

High school diploma or GED

Job description

Location

Address: 1345 W. University Blvd. Odessa, Texas 79764

Pay

Pay range is based on experience from $15.00 per hour to $17.50 per hour.

EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career!

We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Responsibilities

As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you! Other Retail Shift Leader (Key Holder) duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all.

Company Information

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.