Retail Shift Leader

EZCORP, Inc.; Knoxville (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Paid on Store and Individual Perfor mM

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Knoxville, TN is seeking a Retail Shift Leader (Key Holder) to lead the team, promote sales, and deliver exceptional customer service in a fast-paced pawn environment.

The role offers a structured career path from Shift Leader to Lead Pawnbroker and beyond, with paid training, growth opportunities, and a robust benefits package including health insurance, a 401(k) plan with company match, generous PTO, and holiday pay.

Qualifications

• Engaging personality with strong leadership and negotiation talents.
• Ability to read and manage customer needs with excellent communication.
• Proven time-management and prioritization skills.

Responsibilities

• Provide outstanding customer service and build solid relationships while promoting sales for a wide variety of pawn items.
• Promote deals and close transactions for pawn items.
• Process loans and extensions and manage pawn terms as needed.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members to foster growth.

Skills

Leadership

Customer service

Negotiation

Time management

Interpersonal skills

Education

High school diploma or GED

Job description

Address: 3911 Magnolia Ave. Knoxville, Tennessee 37914 Brand: EZPawn Pay range is based on experience from $15 to $17 per hour Are you tired of working fast food or retail jobs with no advancement opportunity? We want you to join us for a career– not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow.

We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.

Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program Enhance your leadership skills through our structured leadership training programs Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Retail Shift Leaders (Key Holder):

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here’s what you can expect as a Retail Shift Leader (Key Holder):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement.

As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

Other Retail Shift Leader (Key Holder) duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements for the Retail Shift Leader (Key Holder) role:

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

Additional requirements for the role include:

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.