Retail Shift Lead

EZPAWN Colorado, Inc.; Northglenn (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZPAWN Colorado, Inc. is seeking a Retail Shift Leader (Key Holder) to guide daily operations, drive sales, and mentor team members in our Northglenn store.

The role emphasizes outstanding customer service and relationship-building while achieving store goals. You will participate in a structured training program, earn performance-based raises, and pursue a clear career path toward leadership roles, including a future Assistant Manager track.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Able to pass a criminal background check and drug test.
• Valid driver's license and auto insurance.
• Knowledge of common pawned items is a plus; bilingual a plus.

Responsibilities

• Provide outstanding customer service and build relationships with customers while promoting sales and pawn items.
• Lead and coach store Team Members to achieve goals and maintain a positive work environment.
• Open and close store procedures and oversee daily operations.
• Process loans and extensions; negotiate terms for pawned items.
• Support training and development to prepare for leadership roles in the store.

Skills

Customer service

Leadership

Coaching

Sales experience

Education

High school diploma or GED

Job description

Address: 560 Malley Drive Northglenn, Colorado 80233

Brand: EZPawn pay range is based on experience from $17.00 per hour to $18.50 per hour.

We are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits.

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our team members.

Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position. Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program. Enhance your leadership skills through our structured leadership training programs. Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store.

Benefits and Perks

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

What you can expect as a Retail Shift Leader (Key Holder)

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement.

As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Other Retail Shift Leader (Key Holder) duties include

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver's license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.