Retail Service Team Member

The Michael's Companies; Fairfax (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

Michaels in Fairfax, VA is seeking a Store Associate to deliver friendly customer service, help customers shop, and process transactions in a fast, accurate checkout. You’ll also unload trucks, stock merchandise, and keep shelves well organized to meet customer needs.

You'll participate in omnichannel processes like Buy Online Pick Up In Store and Ship From Store, assist with planograms, and help maintain store recovery standards. The role requires strong customer service skills and reliability.

Qualifications

• Retail experience preferred.
• Customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties; maintain store recovery standards.
• Assist customers with locating products and providing solutions.
• Handle cash and provide a fast, accurate checkout experience.
• Promote the Rewards program and Private Label Credit Cards and enroll customers.
• Educate customers on Voice of Customer surveys.
• Support Omni channel processes (BOPIS and SFS).
• Participate in truck unload, stocking, and planogram (POG) activities.
• Perform merchandise recovery and maintain in-stock conditions; manage returns/go-backs.
• Carry out Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow SOPs and company policies; maintain professionalism.
• Interact respectfully with colleagues and customers; exemplify company values.
• Cross-trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail experience

Customer service

Communication

Job description

Store - DC-FAIRFAX/FAIR LAKES, VA

Job Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.


• Ensure all customers receive a fast and friendly checkout experience.


• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.


• Help customers shop, locate products, and provide them with solutions.


• Provide a fast and friendly checkout experience; execute cash handling to standards.


• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.


• Educate customers on the Voice of Customer (VOC) survey.


• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).


• Participate in the truck unload, stocking, and planogram (POGs) processes.


• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.


• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.


• Support shrink and safety programs.


• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.


• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.


• Cross trained in Custom Framing selling and production.


• Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires Retail and/or customer service experience preferred.

Physical Requirements

• Ability to remain standing for long periods of time.


• Ability to move throughout the store.


• Regular bending, lifting, carrying, reaching, and stretching.


• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.


• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.


• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Compensation

Total Base Pay Range for this Position: $12.77 - $15.00

This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• Michaels offers a range of benefits to support team members and their families.


• Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.


• All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.


• We are here for all Team Members and all customers to create, innovate and be better together.


• Michaels is committed to the full inclusion of all qualified individuals.


• In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.


• Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).


• EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

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