Retail Service Specialist

AAA Auto Club Enterprises; West Covina (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a customer-focused professional to join our sales and service team in California. You will greet members, provide DMV and notary services where required, and work toward sales targets for multiple AAA products.

You will prepare travel materials, issue passport photos, and handle payments with accuracy while balancing the cash drawer. Local travel may be needed, and a high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Notary license to be obtained within 1 year where required.
• Experience in retail sales, banking or similar customer service environments.
• Ability to travel locally when necessary.
• Available Monday–Friday during office hours and Saturdays per branch.

Responsibilities

• Greet members and customers and provide legendary service.
• Provide DMV vehicle license, registration and notary services as required.
• Meet sales and service goals for multiple AAA products and services.
• Prepare and provide TripTik travel routes, maps, tour books and travel materials.
• Issue passport photos.
• Accept payments, provide receipts, balance and reconcile cash drawer.
• Make hotel and car rental reservations and share travel information.
• Walk customers through notary and other services as applicable.
• Utilize Microsoft Office for basic tasks.

Skills

Customer service

Sales experience

Notary license

Microsoft Office

Education

High school diploma / GED

Tools

Microsoft Office

Job description

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates’ intent on providing excellent customer service and who understand the importance of teamwork.

Responsibilities

• Greeting all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services as required
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing TripTik® travel routes, marked road maps, tour books, and other travel-related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information
• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license as required
• Experience with Microsoft Office basics
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary
• A high school diploma or GED
• For offices that offer notary services, Notary Public must be obtained within 1 Year.

The starting pay range for this position is $22.00-$23.00 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).