Retail Service Specialist

O'Reilly Auto Parts; Waverly (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Wellbeing programs

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, service, and operations. This role will take on shift management in absence of leadership and is open to bilingual candidates who can contribute to a diverse customer base.

Key responsibilities include leading team members in service programs, resolving returns and purchases, and ensuring accurate invoicing and safe cash handling. Growth opportunities abound within our store network.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure policy adherence.
• Answer telephones according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently and document accordingly.
• Manage returns and exchanges, issue refunds correctly, and stage returned merchandise.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor schedules, approve deviations, and ensure proper clocking in/out.
• Perform opening/closing duties, secure deposits, and verify money handling.
• Complete day-end procedures and secure the store and deliveries.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Required

• Strong communication skills
• Ability to obtain RSS Certification

Desired

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option , and provide your requested accommodation, and position details.