Retail Service Specialist

3M HEALTHCARE; Superior (WI); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions start

Medical, dental, and vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This position may assume shift management in the absence of leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading store team members to deliver excellent customer service to retail and professional customers, managing showroom service levels, answering phones, processing orders, handling

Qualifications

• Strong communication skills are required.
• RSS Certification must be obtainable.
• Retail sales experience is preferred.
• Automotive systems and repair knowledge are beneficial.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish) is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Answer phones according to policy and maintain courteous, timely customer contact.
• Process buy online/ship to store, hub and store transfers, and DC add orders.
• Handle special orders and outside purchases efficiently using the ledger and procedures.
• Manage returns and exchanges, issue refunds with correct payment methods, and stage returns appropriately.
• Ensure all merchandise including core charges and warranties is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted schedules, obtain approvals for deviations, and monitor clock-in/out compliance.
• Perform store opening/closing duties, including day-end procedures and bank deposits, and check/secure the building.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish proficiency

Job description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

• Required: Strong communication skills
• Ability to obtain RSS Certification
• Desired: Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance ProgramsOpportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.