Retail Service Specialist

O'Reilly Auto Parts; Spokane Valley (WA); Presencial; USD 23 419 - 31 684; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

401k with employer contributions

Health insurance

Resumo da oferta

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and operations. The role may assume shift management in the absence of store leadership, and bilingual candidates are encouraged.

The position emphasizes leading teams, handling returns and transfers, and ensuring proper invoicing and security procedures. A pace-driven environment with opportunities for growth is provided.

Qualificações

• Strong communication skills.
• RSS Certification required or obtainable.

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the outside purchase order ledger.
• Process returns and exchanges accurately; issue refunds using correct payment methods.
• Ensure merchandise invoicing before product leaves the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to work schedule and proper clocking in/out per policy.
• Perform store opening/closing duties including day end procedures and bank deposits.
• All other duties as assigned.

Conhecimentos

Strong communication

RSS Certification

Descrição da oferta de emprego

Compensation Pay Range

$17.13 - $23.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Position Overview

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged.

Essential Job Functions

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, have been invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required

• Strong communication skills.
• Ability to obtain RSS Certification.

Desired

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.