Retail Service Specialist

O'Reilly Auto Parts; Rumney (NH); On-site; USD 15,332 - 27,552; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store management with sales, customer service, store appearance and operations. This role will also assume shift management responsibilities when supervisors are unavailable, and bilingual candidates are encouraged to apply.

We value strong communication and a willingness to learn, offering opportunities for growth within a nationwide auto parts retailer known for promoting from within and providing competitive wages and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution of customer service programs.
• Ensure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchase transactions are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds are issued accurately using the correct payment methods and returned merchandise is staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before the product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members adhere to the posted work schedule, and changes/deviations are approved by a member of management; team members clock in/out according to company policy.
• Perform all store opening/closing duties, including day-end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/locking delivery vehicle(s) parked in a secure designated area.
• Perform all other duties as assigned.

Skills

Communication skills

RSS Certification

Job description

Compensation Pay Range

$11.13 - $20.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly, performance-based or premium pay, ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Overview

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply. O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization.

Essential Job Functions

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchase transactions are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds are issued accurately using the correct payment methods and returned merchandise is staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before the product leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members adhere to the posted work schedule, and changes/deviations are approved by a member of management; team members clock in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, securing the building, arming/disarming security alarms, and checking/locking delivery vehicle(s) parked in a secure designated area.
• Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Strong communication skills.
• Ability to obtain RSS Certification.

Desired:

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employer Statement

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 417‑862‑2674, ext. 68901, and provide your requested accommodation and position details.