Retail Service Specialist

O'Reilly Auto Parts; Roxboro (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

A retail automotive company based in North Carolina is seeking a Retail Service Specialist. This part-time role focuses on leading customer service efforts and managing store operations. Candidates should possess strong communication skills and ideally have retail experience, particularly in auto parts. Bilingual applicants are encouraged to apply. Competitive wages and benefits including paid time off and a 401k plan are offered.

Qualifications

• Ability to obtain RSS Certification.
• Automotive systems and repair knowledge desired.
• ASE Certification is a plus.
• Fluency in multiple languages (Spanish is highly desired).
• ASE Certification (desired).
• Automotive systems and repair knowledge (desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Perform all store opening/closing duties.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in multiple languages

Tools

None

Job description

Overview

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts.

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s).
• All other duties as assigned.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts (desired).
• Automotive systems and repair knowledge (desired).
• ASE Certification (desired).
• Fluency in multiple languages (Spanish is highly desired).

Compensation and Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Seniority level: Entry level • Employment type: Part-time • Job function: Other • Industry: Retail