Retail Service Dispatch Coordinator

Kwik Trip, Inc.; La Crosse (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kwik Trip, Inc. in Wisconsin is seeking a Store Engineering Service Desk team member who is eager to learn about new topics and technologies to support our stores.

You will work with a diverse, knowledgeable team to resolve high-priority incidents, understand operating and maintaining Kwik Trip facilities, and support coworkers by phone and email.

Schedule is 40 hours per week (five 8‑hour shifts) between 6am and 5pm, with occasional Sunday shifts to ensure dependable service.

Qualifications

• Eager to learn about new technology and service procedures.
• Engaged with their team and ready to have fun in a fast-paced work environment.
• Able to adapt to sudden and urgent requests and find the best outcomes.
• Create a positive work environment for our team and everyone who relies on us for support.

Responsibilities

• Work within a diverse and talented team
• Resolve high priority situations to ensure the best service possible for our guests and stores
• Discover the technology and strategy behind operating and maintaining Kwik Trip's retail facilities
• Support our coworkers and contractors via phone and email in unique and interesting ways
• Make a difference in people's lives!

Skills

Customer service

Troubleshooting

Phone support

Team player

Job description

Do you like to embrace and master new topics and technologies? Our Store Engineering Service Desk team needs change and learning-oriented coworkers to ensure our stores are always able to provide the best experience to our guests! You will work within an experienced and knowledgeable team to approach unique and challenging service situations to try to find the best outcomes for our stores. From programming our building automations systems to coordinating repairs for major accidents, our days are always different and never boring! If you join our team, you will learn about the complex web of technology and equipment to help Kwik Trip be Better Than The Best!

What will you do?

• Work within a diverse and talented team
• Resolve high priority situations to ensure the best service possible for our guests and stores
• Discover the technology and strategy behind operating and maintaining Kwik Trip's retail facilities
• Support our coworkers and contractors via phone and email in unique and interesting ways
• Make a difference in people's lives!

What type of person are we looking for? Someone who is…

• Eager to learn about new technology and service procedures
• Engaged with their team and ready to have fun in a fast-paced work environment
• Able to adapt to sudden and urgent requests and find the best outcomes
• Create a positive work environment for our team and everyone who relies on us for support

Work Schedule: Scheduled 40 hours per week (5, 8-hour shifts) between the hours of 6am and 5pm, with flexibility, with approximately 1 Sunday shift per month.