Retail Senior Sales Associate

Men's Wearhouse; Dover (DE); On-site; USD 28,000 - 36,000; Full time

Job summary

Men's Wearhouse is seeking a Senior Retail Sales Consultant to oversee customer experience across multiple departments. The role includes temporary flex key holder duties as the manager on duty when needed.

You will work with a high-performing team, greet customers, and drive post-sale relationships while delivering world-class service and merchandising support.

Qualifications

• Customer-focused, world-class experience in retail.
• Willingness to learn and adapt to new programs.
• Ability to consult with retail sales associates at all levels.

Responsibilities

• Engage as part of a high-performing team with trust and results focus.
• Build relationships with customers from greeting through post-sale contact.
• Demonstrate benchmark selling techniques for retail, custom clothing, and rentals.
• Encourage team selling to meet store sales and metrics goals.
• Assist with merchandising, setup, and stock counts; manage store projects.
• Handle cash register at the point of sale as cashier.
• When on duty, partner with store management to lead staff toward goals.

Skills

Customer service

Teamwork

Sales techniques

Cash handling

Job description

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need.

What You Bring

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

To Be Successful In This Role You Will

• Engage as a member of a high-performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post-sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.