Retail Selling Support Associate - Womens Clothing, Montclair Plaza - Full Time

Macy's, Inc.; Montclair (CA); On-site; USD 28,000 - 38,000; Full time

Job summary

Macy's, Inc. is seeking a Women's Clothing Selling Support colleague to help customers express personal style and deliver a memorable shopping experience.

You will actively circulate the sales floor, engage customers, and guide them through the journey from greeting to checkout. This role emphasizes hospitality, product knowledge, and teamwork, with a focus on meeting daily goals, maintaining store standards, and supporting fitting rooms and fulfillment to ensure a polished, shop-ready

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to read and understand employment policies and safety rules in English.
• Ability to communicate effectively with customers, co-workers and supervisors.
• Goal-oriented with daily sales targets and loyalty program knowledge.
• Willingness to open credit accounts and share loyalty benefits.

Responsibilities

• Assist customers on the selling floor and in fitting rooms.
• Maintain merchandise standards and keep the floor clean and organized.
• Engage customers with engaging conversations and promote loyalty programs.
• Support with fulfillment and checkout to ensure a smooth shopping experience.
• Provide excellent hospitality and teamwork to achieve store goals.

Skills

Flexible availability

Customer service

Communication skills

Team player

Cash handling

Tech savvy

Tools

POS system

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Macy's Women's Clothing Selling Support colleague, you'll help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you'll create meaningful connections through genuine, engaging conversations. You'll actively circulate the sales floor to understand each customer's needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish. In addition to delivering exceptional service, you'll help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to ensure a polished, shop-ready environment.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How our Selling Colleagues spend their day...

Our colleagues begin each day energized and ready to make an impact . They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.

They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

• Must be able to:
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You can handle electronic devices with no problem

Essential Physical Requirements You Will Perform

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and be