Retail Security Supervisor

Andy Frain Services; Ventura (CA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and short‑/or

401(k) with company support

Paid time off

Employee discounts (retail, dining,娱乐)

Employee Assistance Program (EAP)

Work-life balance emphasis

Job summary

Andy Frain Services is seeking a Retail Security Supervisor in Ventura, CA to lead an on-site security team and ensure a safe, welcoming environment for customers, employees, and vendors. The role emphasizes effective supervision, incident response, and adherence to post orders in a dynamic retail setting.

The position focuses on delivering excellent customer service, coordinating with mall management, and maintaining security standards while fostering team development and reliability on the

Qualifications

• High School Diploma or equivalent is required.
• State Guard License is required.
• CPR and First Aid Certification are a plus.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage performance, including coaching and corrective actions.
• Assist with hiring, training, and ongoing development of staff.
• Ensure proper scheduling, coverage, and accurate timekeeping.
• Oversee daily security operations and ensure compliance with post orders and policies.
• Conduct site patrols and inspections to maintain safety standards.
• Maintain reports, logs, and documentation accurately and on time.
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed.

Skills

Leadership

Supervisory

Customer service

Communication

Patrol procedures

Education

High School Diploma

State Guard License

CPR/First Aid Certification

Tools

CCTV

Access control

Alarm systems

Emergency response

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Supervisor

LOCATION:

Pacific View – Ventura, CA

PAY:

Starting at $22.40/hour

POSITION TYPE:

Full-Time

OVERVIEW:

We are seeking aRetail Security Supervisorto lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

This is ahands-on leadership rolerequiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

• High School Diploma and/or equivalent; Required

• Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• State Guard License is required.
• CPR and First Aid Certification a plus.

Competencies (as demonstrated through experience, training, and/or testing

• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

• Maintaining composure in dealing with authorities, executives, clients and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
• Directing staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
• Close vision, distance vision, and ability to adjust focus.
• May be required to use vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Compensation/Benefits:

Competitive Pay, Vacation/PTO, Medical/Dental/Vision, 401K.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

EEO is the Law