Retail Security Officer: Customer-First Patrol

Andy Frain Services, Inc.; Alaska; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision, and STD

401(k) with company support

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Work-life balance focus

Comprehensive medical, dental, vision,

Generous paid time off

Employee discount program

EAP counseling resources

Stress management support

Mental and emotional well-being focus

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Guard (Full-Time) for Eastland Mall in Evansville, IN. The role ensures a safe, welcoming environment for customers, employees, and vendors with a strong focus on customer service and professionalism.

Typical duties include patrolling, controlling access, monitoring CCTV, and reporting incidents. This full-time position requires reliability, punctuality, and a neat appearance, with benefits such as health coverage and a 401(k).

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.
• Drivers license is required.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Greet and assist customers, employees, and visitors in a professional manner.
• Provide directions and support as needed.

Skills

Strong customer service

Attention to detail

Professional demeanor

Punctuality

Report writing

Job description

Andy Frain Services, Inc. is seeking a Retail Security Guard (Full-Time) for Eastland Mall in Evansville, IN. The role ensures a safe, welcoming environment for customers, employees, and vendors with a strong focus on customer service and professionalism.

Typical duties include patrolling, controlling access, monitoring CCTV, and reporting incidents. This full-time position requires reliability, punctuality, and a neat appearance, with benefits such as health coverage and a 401(k).