Retail Sales Support - Gilroy Crossing Rack

Nordstrom; Gilroy (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Rack is hiring store team members to deliver exceptional customer experiences in sales, service, stock and fulfillment roles. You will engage with customers, process transactions across platforms, keep the floor tidy, stock rooms organized, and assist with merchandising and events.

This role emphasizes teamwork, strong communication, physical stamina for daily store duties, and the ability to adapt to a fast-paced retail environment.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• The ability to work a flexible schedule based on business needs.
• Physical requirements include movement and lifting up to 50 pounds as needed.

Responsibilities

• Assist customers at cashiering across in-store, online and mobile platforms.
• Keep the sales floor clean, organized and stocked.
• Support stockrooms, merchandise tagging and remerchandising throughout the day.
• Provide fitting room assistance and help customers find items.
• Demonstrate product knowledge and operate store technologies.

Skills

Clear communication

Accountability

Organizational skills

Flexible schedule

Team player

Tools

POS system

Job description

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

We have roles available in Sales, Customer Service, Stock, and Fulfillment departments.

A day in the life for Sales and Customer Service …

• Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor
• Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise and asset protection standards
• Promote initiatives like our Nordstrom Rewards program

A day in a life for Stock Support and Fulfillment…

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer's orders following quality, packing and shipping standards
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

You own this if you have…

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs
• Physical Requirements:
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$21.00 - $21.85 Hourly

We've got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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